Wholesale Support Specialist

JOB FUNCTION

The Wholesale Support Specialist provides support to procurement and store personnel for wholesale and store order processes. This is a full-time position with regular hours scheduled from 6:00am to 3:00pm Monday through Friday. Alternating half-day Saturday shift is required.

Responsibilities

• Identifies, researches, and resolves routine problems of low complexity.
• Responds to telephone, email, online, and in person requests for wholesale and store order support.
• Documents, tracks, and monitors problems using applicable systems and tools and are responsible for timely resolution or escalation.
• Provides first-tier support for user problems relating to wholesale and store order issues.
• Responsible for operation of onsite printshop, including distribution of printed material and other related media to retail locations.
• Data entry between system platforms.
• Responsible for recapping and processing of internal programs between retail and wholesale.
• Updates and maintains purchase order information for wholesale department vendors.
• Process and run daily orders from retail and warehouse support.
• Other data entry and data gathering as needed by wholesale department.
• Other duties as assigned.
  
  

Basic Qualifications

• Prioritize and manage multiple tasks while meeting established deadlines.
• Strong organizational skills.
• Moderate understanding of wholesale and store order processes.
• Knowledge of Microsoft Office products.
• Phone skills.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• Strong customer service skills.
• Ability to work independently.
  
  

LOCATION

This position may be performed at either the Distribution Center in Boone, IA, or the corporate office in Johnston, IA, depending on business needs.

• EOE