Barista

Greeting customers in a friendly manner and taking food and drink orders.

Preparing and serving beverages such as drip coffee, espresso-based drinks, tea and other specialty drinks.

Preparing and serving food items such as donuts and pastries.

Answering customers’ questions about menu choices.

Promoting and recommending menu options to customers.

Taking payment from customers and hotel guests.

Tracking and ordering inventory for cafe and beverage supplies.

Maintaining espresso machines, grinders, coffee machines and other equipment by cleaning, troubleshooting and alerting management to needed repairs.

Keeping the work environment and seating area clean, sanitary and organized.

Responding to and resolving customer concerns or complaints.

Excellent listening and communication skills to effectively interact with coworkers and customers.

Basic coffee knowledge, such as how to prepare common coffee beverages, although advanced knowledge, such as roasting and grinding processes, coffee bean sourcing and flavor differences, can be helpful.

Exceptional customer service and interpersonal skills to interact in a positive manner and prevent or resolve conflicts.

Strong teamwork abilities to work efficiently in a fast-paced and high-volume environment with other Baristas.

Attention to detail to manage specific customer requests as well as a high-volume beverage assembly line with minimal errors.

Time management and organizational skills to work efficiently and effectively in a high-volume workplace.