Account Manager

Account Manager

Job Summary

           We are seeking a dynamic team member with excellent customer service skills and a desire to build solid relationships with our customers. The primary goal of our Account Managers is to provide top-tier customer service and ensure high customer retention. This includes responding to Request for Quotes (RFQs) in a timely manner and the subsequent purchasing and logistics required for successfully processing client orders.

Far North Supply, a locally owned purchasing and logistics company, is seeking an Account Manager to join our expanding team. We are looking for a full-time team member with customer service, account management, and / or sales experience. Mechanical, construction, or oilfield background is preferred. This position is Monday through Friday, 8 hours per day, schedule to be determined.

Job Duties and Responsibilities

·      Client Engagement and Relationship Management

o  Build, maintain, and create strong customer relationships with new and existing clients

o  Answer sales calls for general information, addressing and resolving customer concerns or questions

o  Maintain clear, timely, and consistent communication with customers

·      Quoting and Order Management

o  Ensuring the delivery of personalized customer service through timely and accurate quotations/sales orders that balance client needs with company margin goals.

o  Coordinating deliveries/order logistics on behalf of customers

o  Ensure accuracy and timely follow through of all orders from beginning to end.

·      Vendor and Supplier Management

o  Identify, Evaluate, and Maintain relationships with qualified vendors/suppliers.

o  Track supplier confirmations, shipping timelines, and delivery status

o  Effective communication with vendors/suppliers in order to perform other job functions (i.e. requesting quotes, acquiring payment terms, etc.)

o  Maintain clear and consistent vendor and item records.

·      Team Work and Collaboration

o  Partner with fellow account management team, accounting, warehouse team to provide the best possible service to customers.

o  Coordinate with Warehouse/Operations for receiving, staging, and order expediting.

o  Other duties as assigned

Requirements and Qualifications

·      Basic computer skills, including but not limited to:

o  Proficiency with Microsoft Office Suite – Word, Excel, Outlook, etc.

o  Standard and 10-key Typing

·      Basic Mathematical Skills:

o  Add, Subtract, Multiply, and Divide

o  Calculating Percentages, Mark Ups, and Profit Margins

·      Highly Organized and Detail Oriented

·      Effective Communicator and Team Collaborator

·      Must have excellent verbal and written communication skills.

·      At least 3 years in customer service preferred.

·      At least 3 years of experience in B2B sales and logistics preferred.

·      Must be at least 18 years old.

·      Must have a high school diploma or equivalent.

·      Must be able to perform physical requirements of a normal office position – Walking, Standing, Lifting up to 25lbs., etc.

·      Must have a clean criminal background.