What are the responsibilities and job description for the Order Entry / Customer Service Representative (Full Time) position at Fantastic?
Order Entry / Customer Service Representative (Full Time)
Job Summary:
Order Entry / Customer Service Representative will be responsible for accurate and timely order processing.
Full Time Hours:
Mon-Thurs. (11am – 7pm)
Fri (9am-2pm)
Responsibilities:
Answer phones and provide verbal customer service
Process and input all customer orders & assure proper invoicing of accounts
Enter and verify data regarding customer orders, shipments, invoices, etc. in an accurate and timely manner.
Generate all related paperwork and necessary information required for customer orders
Expedite and/or track any orders
Follow up with other departments if necessary, to resolve any issues or discrepancies.
Handles returned merchandise and assure proper credit is given to the customer.
Maintain a good working relationship with customers by responding to all inquiries concerning orders.
Qualifications:
Computer literate / MS Office
Customer Service Experience
Experience with data entry
Excellent Communication Skills - Written, Verbal, Interpersonal and Phone
Ability to focus on troubleshooting, critical thinking, and problem-solving skills
Capable of working in a fast-paced environment
Bi-Lingual (English & Spanish) a plus.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Ability to Relocate:
- Carteret, NJ 07008: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $22