Referral Coordinator - Temporary-to-Hire

About Company:

Fanno Creek Clinic is state certified, tier 3 patient-centered primary care home located in Southwest Portland, Oregon. We serve a diverse adult patient population and offer high quality primary health care together with the convenience of on-site specialists, lab, X-ray, ultrasound, and screening mammography. Owned by both the physicians and staff members, we collectively strive to create an environment that supports providing personalized, patient-centered health care.

Summary of Duties:

• Processes orders for outside referrals and diagnostic referrals according to physician instruction(s) and documents in the patient record.
• Obtains prior authorizations for diagnostic imaging when necessary.
• Faxes orders to imaging facility.
• Notifies patient of where the orders were sent and gives patient the info to schedule.
• Obtains prior authorizations for in-house imaging as needed.
• Schedules patients for in-house imaging (mammography, ultrasound)
• Communicates general clinic information as needed.
• Uses office chat system to communicate with other staff members and departments according to procedure.
• Cross-trains with other front office employees to provide back-up when needed.
• Performs other duties as assigned.

Knowledge, Skills, Abilities Required:

• Ability to utilize multi-line phone and other communication systems/procedures in a high-volume clinic setting.
• Knowledge of medical office operations, patient scheduling, and referral coordination processes. 
• Accurate use of grammar, spelling, and punctuation.
• Able to demonstrate skills in using a computer, practice management, and patient scheduling system(s), MS office applications.
• Able to examine documents for accuracy and completeness.
• Ability to communicate clearly and answer the telephone in a pleasant and helpful manner.
• Ability to read, understand, and follow oral and written instructions.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to effectively handle challenging or stressful situations.
• Ability to establish and maintain effective working relationships with patients, coworkers, and the public.
• Understands and supports HIPAA privacy practices. Maintains strictest confidentiality.