What are the responsibilities and job description for the Customer Care Liason position at FANBASIS?
Customer Care Liaison
Location: Miami, FL (In-person - FanBasis HQ) (Relocation Required)
Type: Full-time
Seniority: Entry Level
Reports to: Head of Customer Success
About FanBasis
FanBasis is a leading platform enabling entrepreneurs, experts, and creators to build and scale digital product and service-based businesses. It offers tools for managing offers, courses, communities, memberships, and more, simplifying operations with built-in payment processing, subscription management, and engagement features. As a one-stop shop for the internet economy, FanBasis empowers its growing seller base through innovative, scalable solutions. With strategic partnerships, FanBasis is revolutionizing how digital businesses operate and thrive.
Role Description
As a Customer Care Liaison, you’ll be the friendly, knowledgeable first point of contact for our users. This is more than a support role — it’s a chance to be a trusted guide, helping customers
navigate our platform, solve problems quickly, and feel confident growing their businesses with
FanBasis.
You’ll work closely with our product and account management teams, turning customer
feedback into meaningful improvements and making a real impact on the future of our platform.
Key Responsibilities
- Own the first impression: Respond to customer inquiries via email, chat, and phone with
empathy, clarity, and professionalism.
- Guide and support: Assist users with account setup, troubleshooting, and post-sales
support to ensure a smooth, stress-free experience.
- Be the connector: Liaise between customers and internal teams to escalate issues, track
progress, and ensure resolutions stick.
- Know the platform inside out: Develop expertise in our features and policies so you can
be a true product guide.
- Improve the journey: Share insights and feedback to help shape better processes, tools,
and customer experiences.
- Build loyalty: Provide proactive, ongoing support that keeps customers engaged and
excited to stay with FanBasis.
Qualifications
- 1 years of experience in customer support, customer success, or a related role.
- Excellent written and verbal communication skills.
- Strong problem-solving ability and calmness under pressure.
- A “customer-first” mindset — you love helping people succeed.
- Familiarity with CRM or support tools (Zendesk, Salesforce, Pylon, etc.) is a plus.
- Tech-savvy and comfortable with online platforms and digital tools.
Schedule
Monday to Friday, 9 am – 6 pm EST
In-office role (Miami, FL 33134)
Benefits
- Competitive salary and benefits package
- Gym membership packages
- Paid time off and company-paid holidays
- In-person work environment in Miami, FL
- Team-Buidling events, company lunches, and swag
- Opportunity to be a part of a fast-growing team of Industry Experts.