What are the responsibilities and job description for the Customer Care Consultant position at Carbel LLC?
Job Title: Customer Care Consultant
Location: Medley, FL.
About the Role: We are seeking a dedicated Customer Care Consultant to join our team and handle customer inquiries across multiple channels, including calls, emails, and chats. The primary objective of this role is to deliver a top-notch customer experience by providing timely and effective solutions.
Key Responsibilities:
- Handle customer inquiries and issues through calls, emails, and chats with a high level of professionalism and empathy.
- Communicate complex information clearly and concisely, ensuring customer understanding.
- Take ownership of customer concerns and provide timely, effective solutions.
- Collaborate with internal teams to resolve customer issues and ensure positive resolutions.
- Manage multiple customer interactions simultaneously, maintaining accuracy and attention to detail.
- Prioritize tasks based on urgency and importance to meet customer expectations.
- Gather feedback from customers to help improve our services.
- Stay informed about company products, policies, and any updates that may impact the customer experience.
Qualifications:
- Previous experience in customer service or a related field is preferred.
- Fluency in English and Spanish is mandatory
- Exceptional communication skills, both verbal and written.
- Proven ability to think critically and make sound decisions in a fast-paced environment.
- Strong organizational and multitasking skills.
- Customer-centric mindset with a focus on delivering outstanding service.
Salary based on experience