Family Advocate Case manager and Doula

FAMILY ADVOCATE CASE MANAGER AND DOULA

Family Tree Nurturing Center | Billings, MT

Job Type: Full-timeSalary: $40,000–$50,000 annually, depending on experience

Schedule: Flexible, full-time schedule with planned on-call birth coverage, local travel, and occasional evenings or weekends

Reports to: Director of Programs

POSITION SUMMARY

Family Tree Nurturing Center is seeking a Family Advocate Case Manager and Doula to support pregnant and parenting families through our Healthy Beginnings program and families affected by opioid use disorder through our Yellowstone County Family Recovery Support and Care Coordination Program.

This role combines nonclinical prenatal, birth, and postpartum support with individualized case management, recovery navigation, referrals, and follow-up. Services are trauma-informed, voluntary, and coordinated with treatment providers. This position does not provide medical or behavioral health treatment.

FAMILY ADVOCACY AND CASE MANAGEMENT

• Receive referrals from prenatal and community partners, treatment providers, hospitals, child welfare, and justice partners.
• Document program eligibility, obtain consent, and assess family strengths, pregnancy and parenting needs, recovery goals, safety, and practical barriers.
• Develop and review individualized family plans or Family Recovery Plans.
• Provide prenatal and postpartum check-ins and home or community visits.
• Help families connect with prenatal care, medication treatment and other substance use services, counseling, peer recovery support, housing, food, transportation, insurance, childcare, and essential supplies.
• Use approved screening tools and protocols for maternal mood, substance use, safety, and child development.
• Arrange timely referrals and confirm connections to qualified medical, behavioral health, and recovery professionals, including the contracted Qualified Mental Health Professional when appropriate.
• Provide safe-sleep, infant-care, feeding, and parent-infant bonding education within training and scope.
• Coordinate warm handoffs to early intervention and other services.
• Facilitate or support mother groups and community baby showers.
• Respond sensitively to pregnancy or infant loss and connect families with clinical grief care when needed.

DOULA SERVICES

• Help parents prepare birth preferences and identify questions to discuss with their medical team.
• Provide continuous nonclinical emotional, informational, and physical comfort support during labor and birth when assigned and available under the program’s coverage plan.
• Support communication with clinicians without giving medical advice, making clinical decisions, or performing medical procedures.
• Provide nonjudgmental, recovery-informed support before, during, and after birth.
• Help families remain connected to treatment and recovery services while respecting the roles of medication treatment, licensed clinicians, and peer specialists.
• Provide on-site respite care as needed at Family Tree Nurturing Center for families whose needs are appropriate for this service.

DOCUMENTATION AND OUTCOMES

• Record referral sources, opioid program eligibility when applicable, enrollment status, intake needs, individualized family or recovery goals, contact and home visit dates, prenatal sessions, births attended, and postpartum contacts.
• Track support group and baby shower participation, screenings, referral attempts, and confirmed connections.
• Document treatment and recovery engagement when voluntarily shared or verified with consent, parenting participation, safe-sleep education and resources, developmental referrals, and progress toward family stability goals.
• Collect approved parent feedback about knowledge, confidence, and perceived support at established intervals.
• Maintain accurate, timely, and confidential case notes.
• Contribute monthly and quarterly summaries for both programs.
• Maintain grant-specific records of contacts and outcomes, avoid duplicate counting of families within a program, and review missing data with the Director of Programs.

QUALIFICATIONS

• Training and demonstrated experience in birth and postpartum doula support.
• Current relevant certification or licensure where required by the specific role or funding agreement.
• Experience in family advocacy, community health, perinatal care, substance use recovery navigation, home visiting, or case management.
• Full-spectrum or recovery doula training preferred.
• Trauma-informed communication skills, cultural humility, sound professional boundaries, and the ability to respond appropriately to loss and complex family needs.
• Ability to work an agreed-upon birth on-call schedule, travel locally, and use secure case records.
• Maintain CPR and other program-required credentials as applicable.

PRE-EMPLOYMENT REQUIREMENTS

All new employees must complete several pre-employment requirements prior to starting.

Pay: $19.00 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Mileage reimbursement
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: Hybrid remote in Billings, MT 59101

Salary : $40,000 - $50,000