Patient Experience Coordinator

Patient Experience Coordinator Position

Are you looking for more than your next job?

What if your next position allowed you to

• master valuable skills
• take ownership of meaningful results
• advance your career within a growing and expanding organization
• make a measurable difference in your community's health

At Family Tree Chiropractic, we aren't looking for someone to simply sit at the front desk. We're looking for an A-player who wants to take ownership, become exceptional at what they do, and build a long-term career with a growing healthcare organization. What is an A-player?

• A-players pay extremely close attention to details and make sure all i's are dotted and all t's are crossed.
• A-players strive to get the job done right the first time, instead of wasting time redoing work.
• A-players find ways to solve problems, instead of looking for someone else to solve them.
• A-players are creative and work well as a team.

WHO WE ARE LOOKING FOR

You may be a great fit if you:

• genuinely love helping and connecting with people.
• are warm, energetic, and confident on the phone and in person.
• are extremely organized and notice details others miss.
• enjoy working with numbers and ensuring accuracy.
• follow through without needing to be constantly reminded.
• can handle several responsibilities in a fast-paced environment while staying calm and focused.
• like having clear goals and knowing whether you're winning.
• want feedback, coaching, and opportunities to improve.
• celebrate the success of your teammates rather than competing with them.
• see a problem and naturally start looking for the solution.
• are comfortable and excited with learning and using new technology.
• want a career where increased skill and responsibility create growth opportunities.

WHAT YOU'LL OWN

You'll be trained to take ownership of three important systems in our practice.

1. New Patient Experience

• You'll help create an incredible first impression from the moment a new patient contacts us.
• You'll help patients feel heard, cared for, prepared, and excited about their first visit through excellent communication, scheduling, confirmations, reminders, paperwork, and follow-up.
• Your goal isn't simply to schedule an appointment. Your goal is to help the patient confidently KEEP that appointment.

2. Established Patient Experience

• Once someone becomes a patient, you'll help them successfully follow the care plan they've committed to.
• You'll protect the schedule, help patients make and keep their appointments, proactively solve scheduling problems, communicate clearly, and help create an experience where patients think: "This is my healthcare home."
• You won't just manage a calendar. You'll help build a healthy, productive schedule and protect the patient's momentum toward their health goals.

3. Financial & Billing

• You'll help ensure the financial side of the patient experience is accurate, organized, and healthy.
• This can include patient accounts, payment agreements, insurance/billing workflows, collections, account follow-up, and maintaining clean financial records.
• Your goal isn't simply "doing billing." Your goal is helping ensure the care we deliver gets collected accurately and efficiently.

POSITION DETAILS

Position: Patient Experience Coordinator

Typical Hours: Monday 8:30 AM - 6:00 PM, Wednesday & Thursday 8:30 AM - 1:00 PM, 2:00 - 6:30 PM with the possibility to work Tuesdays once trained

Location: Family Tree Chiropractic - Oklahoma City

Compensation: $18 - $20 - Bonus opportunities after 90 days

HOW TO APPLY

To apply, email ftcchiring@gmail.com with:

• Subject Line: Patient Experience Coordinator,
• Your résumé,
• A short introduction telling us why this position caught your attention, and
• Your answer to this question:

Tell us about a time when you invested in your own health.

We look forward to getting to know you.

Pay: $18.00 - $20.00 per hour

Work Location: In person

Salary : $18 - $20