Service Coordinator II/Digital Equity Coordinator

1. Legal and Regulatory Application and Assessment:  Ability to understand and explain the regulatory and administrative environment in which the organization functions. 
2. Communication Skills:   Ability to facilitate a group; speak and write in a clear, logical, and grammatical manner in formal and informal situations to prepare cogent business presentations.
3. Collaboration:  The ability to work cooperatively with others as part of a team or group, including demonstrating positive attitudes about the team, its members, and its ability to get its mission accomplished, and the ability to effectively resolve conflict.
4. Accountability:  The ability to consider the business, demographic, ethno-cultural, political, and regulatory implications of decisions and develops strategies that continually improve the long-term success and viability of the organization
5. Healthcare and Human Services Environments:  Ability to explain issues and advancements in the healthcare and human services industries

· Ability to train youth, staff, community partners, and stakeholders on various digital equity initiatives. Must be able to handle high volume of projects and communications with large number of individuals from multiple organizations.

· Facilitate soft skill building and college/career readiness programming for teens; serve as a resource on college and career readiness for families. Develop and enhance youth leadership opportunities, where youth can advocate for their interests and inform program design and implementation. Cultivate partnerships with community partners and invite guest speakers, or organizations to give workshops, set up field trips.

· Monthly reporting and attending group calls for various councils and community groups related to youth development programming and digital skills within San Antonio. Must rack reporting data and submit reports on timely basis.

·Experience recruiting and maintaining retention for youth and participants to various youth educational programming with target populations growing up within the Digital Divide.

· Conduct mentor outreach, recruit mentors, and build partnerships with local sources of mentors (i.e. colleges, local businesses, community partners, etc.) Ensure proper mentor screening and candidate review, provide orientation, ongoing training, and support to mentors, and facilitate positive endings to mentoring relationships.

· Create a culture within a safe space that is youth centered with direct service that is trauma-informed care; identify the needs of youth and parents/guardians/families and provide them with assistance and various resources.

· Will travel to various conferences out of state as part of The Clubhouse Network and Best Buy’s professional development training including Boston, Minneapolis, etc.

· Able to represent Family Service during local monthly meetings to share best practices, resources, and participate in networking opportunities as part of The Clubhouse Network in partnership with the Best Buy Teen Tech Center

· Associates degree and four (4) years’ experience or High school diploma/GED and eight (8) years’ experience in education, health, social work, or other related human service field, required. · 2 years of experience in youth services, especially youth development with the support of adult mentors · State of Texas vehicle operator’s license and proof of liability insurance. Ability to drive agency vans to transport youth for field trips.

Preferred Qualifications (indicate the preferred education, training, work experience, skills, etc.):

· Bachelors of Science or Arts degree preferred and two (2) years’ experience.

· 3 years of direct experience in youth services

· Open to learning new types of technology to promote continuous learning alongside youth and team members. Experience with technology not required.

· Experience recruiting long-term mentors and providing them with mentor onboarding and training; ability to sustain and maintain a strong mentorship program for youth

· Ability to be flexible, accountable, reliable, work independently, and serve as a strong support system for youth and team members within the Teen Tech Center

· Ability to work as a team player and be part of a youth serving team dynamic in supporting each other while reaching for personal and professional goal

1. While performing the duties of this job, you must be able to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear, and taste or smell.

1. You may be able to lift up to 25 pounds, have close vision, color vision, depth perception, and ability to adjust your focus with good hand-eye coordination.