SquareOne Navigator

Join our mission of "Helping Families Thrive".

Are you mission-driven? Family Service is the place for you!

The SquareOne Navigator is a welcoming face of the SquareOne Family Resource Center, serving as a point of contact for families seeking support and connection to community resources. Working under the supervision of the SquareOne Manager, the Navigator assists with strength-based assessments, provides input in developing individualized action plans, and provides warm handoffs to community partners. This role is grounded in trauma-informed, motivational interviewing principles and is committed to equity, inclusion, and the removal of barriers to services. SquareOne Resource Center is open 24/7/365 to families in need.

What We Offer

• $25 Gym Reimbursement
• Employee Assistance Program
• Career development opportunities
• A chance to gain professional work experience with one of Lincoln’s longest-standing non-profit organizations.

What We Ask

Client Services

• Serve as the welcoming point of contact for all families arriving at the SquareOne Family Resource Center
• Assist with conducting strengths-based assessments using approved tools, applying motivational interviewing and trauma-informed principles
• Identify and respond to immediate needs, connecting families to emergency supports as needed

Record Keeping/Case Documentation

• Utilize platforms such as “Find Help” to document all family interactions accurately and in a timely manner
• Maintain confidential and organized client files in accordance with agency policies and procedures
• Uphold strict confidentiality standards and comply with HIPAA regulations
• Complete required data entry and outcome tracking to support program reporting to funders
• Participate in the agency’s PQI (Process Quality Improvement) process.  

Community Relationships

• Help maintain collaborative relationships with schools, healthcare providers, community-based organizations, and law enforcement
• May be asked to participate in community meetings, coalitions, and outreach events.
• Work collaboratively with partner agencies to uphold shared protocols and ensure consistency in navigation and referral processes
• Assist the Coordinator with monitoring family experiences to identify patterns, gaps, and barriers within the local system of care and communicate findings to the program coordinator 

Agency Involvement/Professional Growth and Development

• Take responsibility for continued learning and for professional growth and development. (e.g., attending workshops, completing research, professional reading, etc.)
• Attend required meetings.
• Use opportunities offered by the agency to strengthen agency or professional knowledge and skills.
• Participate in agency committees as assigned.
• Participate in agency PQI activities.

Program Support

•  Assist in the coordination of supplemental services, including housing stabilization, safe sleep, youth enrichment, and transportation programs
• Help organize family-friendly events and community engagement opportunities, ensuring accessibility and inclusion
• Contribute to continuous quality improvement efforts by participating in staff meetings, trainings, and performance reviews
• Support the Coordinator in identifying program needs and opportunities to enhance service delivery

Interpersonal Relationships

• Interact in a way that is supportive of clients, the agency, and the profession.
• Demonstrate the ability to build rapport with individuals from diverse backgrounds.
• Follow the Family Service Code of Ethics and treat all clients with dignity and respect.

Cultural Sensitivity

• Embrace and display sensitivity relative to the cultural and socioeconomic characteristics of the agency’s service population.

Mission and Core Values

• Complete work assignments and expectations within the agency’s mission of “Helping Families Thrive” and embody the agency’s core values by being family-focused, adaptable, passionate, collaborative, accountable, and preventative.

Performs other duties as assigned.