Administrative Assistant

Position Summary:

This is an administrative support position involving a variety of duties that may vary in subject matter depending on assignment. This position supports shelters and counseling programs.

Essential Duties/Responsibilities:

• Performs data entry in several funder and agency platforms.
• Responds to incoming telephone calls for all programs and relays messages to
• appropriate individuals.
• Provides callers with programmatic information, performs screenings for Counseling,
• schedules and confirms client appointments.
• Greets visitors, ascertains nature of business, and directs visitors as appropriate.
• Greets clients, provides necessary paperwork to complete and assists as necessary.
• Performs follow-up calls as needed on a 30- and 60-day basis.
• Assist in report document preparation on a monthly or as needed basis.
• Places office supply orders for both programs as necessary and completes all necessary purchase orders.
• Travel between program sites and community locations as necessary.
• Attends monthly staff meetings for both programs, as well as records and transcribes

meeting minutes when necessary.

• Conduct themselves in a manner supporting of a healthy culture within the agency.
• Other job responsibilities as required.

Skills, Abilities and Other Requirements:

• Must demonstrate awareness and acceptance of cultural differences of clients, staff, and community contacts.
• Must have the ability to develop and maintain effective working relationships with individuals from a variety of cultural and ethnic backgrounds, including clients, staff, professional and community persons.
• Must demonstrate awareness and acceptance of clients related to sexual orientation and gender identity issues.
• Must possess excellent organizational skills, well developed verbal and written communication skills, and the ability to effectively deal with complex issues.
• Must maintain a high degree of professionalism and reliability within areas of responsibility.
• Should possess characteristics that show sound judgment in fulfilling position duties and responsibilities as well as a cooperative attitude in working relationships with senior members of management.
• Must have valid Florida Driver’s License and auto insurance for personal vehicle and a clean driving history.

Education and Experience:

• High School Diploma or equivalent (GED).
• 2 years’ experience working in administrative support or clerical support role preferred.
• Proficient in Microsoft Office and able to navigate within online databases effectively.

Physical Requirements:

• The ability to lift 25 pounds occasionally.
• Frequent sitting, standing and/or walking.
• Frequent use of hands and fingers
• The ability to hear and respond quickly to sounds.
• Close, distance and peripheral vision

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.