E-commerce & Brand Marketing Specialist

Company Overview:
Family Pawn is the premier pawn shop in Central Alabama, known for our exceptional customer service and a bright, clean, and welcoming store environment. We aim to provide a modern and customer-first experience, differentiating ourselves from traditional pawnshops. We are growing our digital presence and are looking for a dedicated team member to help manage our online sales, social media engagement, and community involvement.

About the Role:
We’re looking for a detail-oriented, digitally skilled team member to help grow our online presence, increase online sales, and support customer engagement efforts. This is not a casual social media job—it's a hands-on role that supports our mission to reach more customers and deliver exceptional service through multiple online platforms.

Key Responsibilities:

• Create daily social media posts, including at least 2 engaging videos per week
• List and manage products on platforms like eBay, GunBroker, Facebook Marketplace, and LetGo
• Respond to customer inquiries, pack, and ship online orders promptly
• Make follow-up calls to customers
• Design and schedule weekly email newsletters
• Monitor chat conversations and assist when needed
• Assist in creating in-store signage and promotional graphics
• Support local events or community engagement activities on occasion
• Perform periodic updates on company websites

What We’re Looking For:

• Familiarity with online selling platforms (eBay, Facebook Marketplace, etc.)
• Reliable, punctual, and able to stick to a consistent schedule for shipping needs
• Excellent communication skills, both written and verbal
• Creative, organized, and self-motivated
• Basic understanding of photography
• Strong social media experience, including platforms like Facebook, Instagram, TikTok and YouTube.
• Experience in creating digital media for social media posts, flyers, and email newsletters.
• Excellent communication skills (written and verbal) and customer service experience.
• Tech-savvy, with the ability to quickly learn and use different sales and social media tools.
• Ability to work independently and manage multiple tasks simultaneously.
• Self-motivated, organized, and proactive in all responsibilities.
• Must be able to legally work with firearms

Preferred Qualifications:

• Experience with inventory management.
• Experience in using design tools like Canva, Photoshop, or Illustrator for creating in-store marketing materials like flyers and digital media.
• Experience or knowledge of firearms

Why Family Pawn?:

• A Premier Brand With A Strong Reputation: Join the top-reviewed and award-winning pawn shop in Central Alabama. Family Pawn is recognized for its exceptional customer service and a modern, customer-first approach, creating a positive and welcoming atmosphere both online and in-store.
• Opportunity for Impact: This role offers the chance to shape the digital presence of a growing business. You’ll directly impact our online sales, social media engagement, and brand visibility, playing a key role in driving both online and community success.
• Innovative and Growth-Focused Team: Family Pawn is always working on improving and innovating. You’ll collaborate with a supportive team in a business that values fresh ideas and finding new ways to serve our customers.
• Diverse Responsibilities: The role provides variety with responsibilities that span online sales, social media management, community outreach, and brand representation. If you enjoy multitasking and taking on different challenges, this position offers a dynamic workday.
• Positive and Collaborative Work Environment: We strive to maintain a friendly and approachable work atmosphere where everyone feels comfortable and valued. Family Pawn is a place where teamwork and open communication are at the core of what we do.
• Community Engagement: As a key representative of Family Pawn, you’ll have the chance to engage with and contribute to the local community, attending events and fostering relationships that build lasting partnerships.

How to Apply:
If you’re passionate about online sales, social media engagement, creating digital media, and building relationships in the community, we’d love to hear from you! Please submit your resume and a brief description explaining why you're the perfect fit for the role.

Job Types: Full-time, Part-time

Pay: $14.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• This role requires working with firearms in a sales and social media capacity. Are you comfortable and legally able to work with firearms?
• This role requires focus and consistent output each week. Are you comfortable working independently and meeting weekly task goals (e.g., posts, listings, shipments)?

• Why do you believe you’d be a strong fit for this position?

Experience:

• Online Sales: 2 years (Preferred)
• Social media management: 3 years (Required)

Ability to Commute:

• Alabaster, AL 35007 (Required)

Work Location: In person

Salary : $14 - $18