Orthodontic office front desk

Orthodontic office front desk receptionist

Duties

• Greet patients and visitors warmly, establishing a friendly and professional atmosphere at the front desk
• Manage patient check-in and check-out processes efficiently
• Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification
• Schedule appointments accurately, coordinate with clinical staff, and manage appointment reminders via phone or texting
• Handle multi-line phone systems with excellent phone etiquette, addressing inquiries promptly and professionally
• Maintain organized medical records, ensure proper filing of patient documents, and review documentation for accuracy and completeness
• Assist with billing procedures including collecting payment, sending statements, and codes related with dental billing.
• Support administrative tasks such as data entry, typing reports, filing paperwork, and managing office supplies.
• Uphold HIPAA regulations by safeguarding patient information and ensuring confidentiality at all times.

Requirements

• Experience is a plus - but if you do not have any experience, don't worry! We will train you.
• Knowledge of medical terminology, ICD coding (ICD-10/ICD-9), CPT coding, and medical billing procedures
• Excellent computer skills including proficiency in Microsoft Office applications and office management software
• Strong organizational skills with attention to detail in documentation review and data entry tasks
• Exceptional customer service abilities combined with professional phone etiquette and communication skills
• Ability to handle multi-line phone systems efficiently while maintaining a positive attitude under pressure
• Previous clinic or dental office experience is preferred; familiarity with dental terminology is a plus
• Knowledge of health information management practices related to medical records and insurance processing
• Ability to work independently as well as part of a team in a fast-paced environment

Hours: Monday 8-5, Tuesday 9-6, Thursday 8-5. Plus if flexible with schedule and willing to cover non-clinical administrative days on Wednesdays and Fridays as needed basis.

We are a very nice group of people working together... and prefer someone who can stay long term.

Must be willing to travel to both locations: Warwick and Port Jervis.

Pay: $19.00 - $22.00 per hour

Expected hours: 24.0 – 27.0 per week

Benefits:

• 401(k) matching
• Employee discount
• Opportunities for advancement
• Paid orientation
• Paid sick time
• Paid time off

Work Location: In person

Salary : $19 - $22