What are the responsibilities and job description for the Residential Operations Manager position at Family Office?
We are looking for talented professionals to be a part of a dynamic team. We place a focus on professionalism, kindness, integrity, and a high level of confidentiality, with the goal to deliver best in class service while providing a positive working experience for its staff.
We are looking for a highly experienced and service-oriented Residential Operations Manager to lead daily operations and household activities for an ultra high net worth (UHNW) family residence. This position will be responsible for key functional areas across the property - housekeeping, personal assistant, culinary support, and general property maintenance. This role will be autonomous and requires a proactive, detail-oriented professional with excellent judgment, superior organizational skills, and a "no task too big or small" mindset and a commitment to exceptional service.
Core Duties & Responsibilities:
- Home management: supervise all aspects of home's operation
- Managing all household administrative work
- Oversee daily housekeeping duties, ensuring the home remains clean, organized, and well-maintained.
- Assist with personal tasks such as wardrobe management, packing/unpacking, dry cleaning, and running errands (e.g., grocery shopping, dry cleaning, personal shopping).
- Support meal service and kitchen organization, working alongside chefs or preparing meals as needed.
- Manage household inventory, restocking supplies, and liaising with vendors for necessary purchases or repairs.
- Greet and assist guests, ensuring their comfort and providing high-level hospitality services.
- Coordinate household maintenance and service providers with the Facilities team, ensuring timely repairs and upkeep of the property.
- Support event planning, setup, and hosting duties for household gatherings.
- Vetting, scheduling, coordinating and managing vendors onsite
- Travel to other family properties as needed for support.
- Maintain discretion and confidentiality in all matters related to the household and principals.
- Ensure safety and security to property and family through systems, monitoring and gate-keeping
Qualifications:
- Strong attention to detail, organization, high standard of cleanliness, and service excellence.
- Knowledge of proper care and maintenance for luxury homes, furnishings, and finishes
- Excellent interpersonal and communication skills
- Ability to track and follow instructions accurately
- Ability to work independently and in a team setting
- Flexibility to adapt to the family's schedule and needs
- Works with a high level of professionalism, trustworthiness and integrity
- Respects and values strict confidentiality
- Models a spirit of cooperation with team members, building a culture of collaboration and kindness
- Working knowledge of Microsoft Office or Google Suite (Word/Docs, Excel/Sheets, Calendar, Gmail); ability to maintain company equipment (iphone, watch)
- Valid Driver License with a good driving record
- Proficient in English
- High School Diploma or equivalent
Physical Demands & Working Conditions:
- Work onsite daily.
- Bending, stooping, reaching
- Working in cramped spaces; step stools and or ladders
- Pushing, pulling, lifting up to 45 pounds
- Working with cleaning solutions and solvents
- Reliable vehicle to get to and from work or other reliable transportation
Benefits:
- Competitive Salary and Performance-Based Bonus Program
- 100% Employer Paid Medical, Dental, and Vision Insurance for Employees and Their Dependents (With Participation in Our Wellness Incentive Program)
- 401(K) Match
- Generous Vacation and Personal Time Off Allowance
- Training and Development Opportunities
We are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to equal employment opportunities for all employees as well as providing them with a work environment free of discrimination and harassment.
Employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by the laws or regulations in the various locations where we operate. We encourage applicants from all ages and backgrounds.
Salary : $130,000 - $165,000
