What are the responsibilities and job description for the Client Services Manager Associate position at Family & Nursing Care?
POSITION: Full-Time Benefit Eligible
SALARY: $51,000-60,000
We are a growing home care company seeking a Client Services Manager Associate to join our team in the DC Metro area. This role is responsible for delivering exceptional customer service while building and maintaining strong relationships with clients, families, and professional partners.
The Client Services Manager Associate ensures client needs are met efficiently and compassionately, exceeding service expectations to drive satisfaction and retention. This role requires strong communication skills, the ability to work collaboratively and independently, and a proactive approach to managing client needs and educating families about our services and community resources.
You will collaborate closely with office staff, gather and document client feedback, maintain clear and timely records, and participate in community events and company office hours in senior living communities as needed. Flexibility to provide coverage during nights, weekends, and holidays is essential.
BENEFITS:
SALARY: $51,000-60,000
We are a growing home care company seeking a Client Services Manager Associate to join our team in the DC Metro area. This role is responsible for delivering exceptional customer service while building and maintaining strong relationships with clients, families, and professional partners.
The Client Services Manager Associate ensures client needs are met efficiently and compassionately, exceeding service expectations to drive satisfaction and retention. This role requires strong communication skills, the ability to work collaboratively and independently, and a proactive approach to managing client needs and educating families about our services and community resources.
You will collaborate closely with office staff, gather and document client feedback, maintain clear and timely records, and participate in community events and company office hours in senior living communities as needed. Flexibility to provide coverage during nights, weekends, and holidays is essential.
BENEFITS:
- Paid vacation and sick leave.
- Robust benefits package including:
- Medical, dental, vision, HSA/FSA
- Life and disability insurance
- 401(k) with company match
- Paid parking
- Employee Assistance Program (EAP)
- Professional development, training, and more
- Award-winning home care company founded in 1968.
- Largest single-site provider of non-medical home care services in the U.S.
- Provides personal care, companion care, respite care, live-in and overnight care, and support for older adults and people with disabilities or recovering from illness or injury.
- $65 million company.
- 100 team members and 1500 caregivers.
- Serves tens of thousands of clients and families.
Salary : $51,000 - $60,000