Medical Office Receptionist

Title: Medical Office Receptionist // Status: Full-Time // Location: Holdrege, NE

Hello, We Are Family Medical Specialties!

Join our passionate team dedicated to providing high-quality and specialized care to Holdrege and the surrounding communities. This role supports our team and providers to guarantee that our patients receive the highest quality of care they deserve.

How This Role Makes an Impact:

• Work alongside a team of passionate individuals administering the highest level of care!
• Foster strong relationships between patients and their providers!
• Through teamwork, communication, and flexibility skills, collaborate with team members to achieve quality goals!

What It’s Like Being a Member of Our Team:

• Delivering the highest quality of care, making a positive impact for our patients and communities
• Experience flexibility working alongside multiple providers and building workplace relationships
• Personal and professional growth opportunities are encouraged
• Employee engagement is not just a measurement, it is a valuable tool
• Our core values are the standard for how we conduct our work:
  • It Begins With You: Own it.
  • Pave the Way. Never Settle.
  • Be Thoughtful. Be Transparent. Be Extraordinary.
  • Work Fearlessly. Celebrate the Wins.
  • Capitalize Our Strengths. Achieve Excellence.
• Learn more about our clinic: https://fammedspec.com/

How to Succeed in this Role:

• Excellent communication, teamwork, problem-solving, and adaptability skills
• Ability to take direction and manage patient care
• Maintain a current Licensure as an RN in the State of Nebraska
• Maintain a current BLS/CPR certification
• Thrive in a fast-paced atmosphere
• Character Traits: Positive, Driven, Team-Oriented, Responsible, Empathetic, Compassionate, Genuine, Solution-Based, Autonomous

POSITION SUMMARY:

The Medical Office Receptionist is responsible for answering phones, greeting patients and visitors, scheduling appointments in a professional and timely manner. They are also responsible for maintaining records and accounts, in accordance with local, state, and federal regulations. The Medical Office Receptionist is responsible to adhere to the philosophy, goals, and objectives of Family Medical Specialties.

QUALIFICATIONS:

Education and/or Experience

• High school diploma or GED required.

General Requirements/Job Duties:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and / or ability required:

• Adhere to the Family Medical Specialties mission, vision, and values
• Welcome and greet all patients and visitors, in person or on the telephone; answering or referring inquiries
• Register patients, complete medical reports and insurance related forms
• Maintain patient accounts by obtaining, recording, and updating personal and financial information
• Ensure availability of treatment information by filing and retrieving patient records
• Access patients charts checking to see if they need labs or diagnostics prior to being brought back
• Move orders to present appointment in EHR
• Keep patient appointments on schedule by notifying provider of patient arrivals, reviewing service delivery compared to schedule, and reminding provider of service delays
• Comply with Family Medical Specialties Code of Conduct
• Comply with procedures, regulations, and rules in maintaining medical records
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Explain policies to patients as necessary
• Comfort patients by anticipating patient anxieties; answering patient questions; maintaining the reception area
• Maintain business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, scheduling equipment service and repairs
• Help patients in distress by responding to emergencies
• Protect patient rights by maintaining confidentiality of personal and financial information
• Maintain operations by following policies and procedures and reporting needed changes
• Demonstrate competency annually in assigned areas of work

Security/Access:

• Will have access to primary work location during the hours the clinic is open
• Will have access to confidential information abiding by the organizations privacy policies and regulations concerning this information

Equipment Used:

• General office equipment to include:
  • fax, copier, computer, printer, etc
• Telephone

Patient Age Groups Served:

• All