What are the responsibilities and job description for the Team Care Assistant position at Family Medical Centers?
Team Care Assistant
Cumberland Family Medical Center (CFMC) operates a Federally Qualified Health Center (FQHC) offering a wide range of health and social services at multiple sites throughout Kentucky. We seek employees who support our mission and who actively contribute to our service-driven environment by enhancing patient experience and improving productivity. CFMC offers compassionate care, uncompromising service and clinical excellence. We offer a collaborative environment with excellent benefits, wage/salary commensurate with experience and relevant work experience.
Responsibilities/Duties:
- Answer by identifying yourself and your company in a professional and friendly manner.
- Triage phone calls to the correct individual based on school district and need.
- Schedule appointments using the electronic health records system.
- Notify the provider of the appointment.
- Register patients on the electronic health system.
- Attempt to locate all registration information not included on the patient registration form within 1 week if possible.
- Scan patient documents into the electronic health system.
- Prepare a daily schedule list for each district under your management.
- Share list with providers, nurses, school nurses, and billing as requested while maintaining HIPPA compliance.
- Assist providers, provider nurses, school nurses, and administrative staff with day-to-day operations of the clinic.
- Maintain a neat, clean, and professional work area.
- Maintain and abide by established department policies.
- Assist in the care and maintenance of department equipment and supplies.
- Notify supervisor immediately of maintenance needs.
- Data entry and charting as needed.
- Maintain storage and organization of supplies.
- Occasionally employees may be asked to move supplies, binders, forms, boxes, etc. These items can exceed 20 lbs. in weight.
- Other duties as assigned.
Qualifications:
- High School Diploma/GED.
- Experience in medical office setting is preferred.
- Skills necessary: Keyboarding, oral and written communication.
Schedule Requirements:
Full-time position, 5 days per week, 100% in office.
Work schedules are set at the discretion of CFMC and may be adjusted at any time based on the operational needs of the organization.