What are the responsibilities and job description for the Office Staff position at Family Medical Centers?
Front Desk / Clerical
Cumberland Family Medical Center (CFMC) operates a Federally Qualified Health Center (FQHC) offering a wide range of health and social services at multiple sites throughout Kentucky. We seek employees who support our mission and who actively contribute to our service-driven environment by enhancing the patient experience and improve productivity. CFMC offers compassionate care, uncompromising service and clinical excellence. We offer a collaborative environment with excellent benefits, wage/salary commensurate with experience and relevant work experience.
Location: Albany FMC - Downtown
The office staff team is an essential part of creating a welcoming and positive experience for every patient who walks through our doors. We are seeking a friendly, organized, and dependable office staff team member to join Albany Family Medical Center - Downtown and serve as one of the first points of contact for our patients. In this role, you will help ensure the office operates smoothly by assisting patients with check-in and check-out, scheduling appointments, answering phones, verifying information, and providing exceptional customer service. The ideal candidate is compassionate, professional, detail-oriented, and comfortable working in a fast-paced healthcare environment while maintaining patient confidentiality and treating every patient with respect.
Duties and Responsibilities:
- Greet all patients and visitors cheerfully.
- Answer telephone, triage calls, and maintain records of exam.
- Schedule appointments and referrals to other providers.
- Register patients, help with the completion of necessary forms, and direct to the appropriate staff person, if needed.
- Complete encounter form upon arrival and checking (electronic and/or paper).
- Assist Physician, Nurse Practitioners, Clinical Assistants, and Office Manager as requested.
- Maintain neat, clean, and professional work area.
- Maintain established department policies.
- Assist in care and maintenance of department equipment and supplies.
- Other duties as assigned.
Education/Experience:
- High School Diploma/GED
- Experience preferred
- Skills necessary: keyboarding, oral and written communication
Schedule Requirements:
Full-time position, 5 days per week, 100% clinic-based, in person work required.
Work schedules are set at the discretion of CFMC and may be adjusted at any time based on the operational needs of the organization.
Compensation: Negotiable based on experience
Benefits: Health, Vision, Dental, Life, STD, LTD, 401K, PTO, and Holidays