Client Coordinator

Position: Client Coordinator

Prepared By: Lisa Mantarro Moore

Reports to: Executive Director

Revision Date: 09/04/2025

Position’s Primary Purpose:

Create a welcoming and professional environment for all visitors and callers to the SFJC. Provide referrals for individuals not eligible for services. Explain SFJC processes and initiate client intake. Offer hospitality and support to clients. Track walk-ins and calls for statistical reporting. Maintain professional relationships with staff, partners, and volunteers. Manage and update SFJC social media presence.

Expected Outcomes/ Key Accountabilities:

· Staff the reception desk and greet all visitors professionally.

· Ensure all visitors sign in appropriately.

· Initiate and document the client intake process using designated software.

· Answer phone calls with professional etiquette and provide accurate referrals.

· Perform general administrative and clerical duties.

· Record data in calendars and case management systems for statistical tracking.

· Maintain awareness of SFJC operations and staff roles.

· Monitor and update staff and partner schedules.

· Train volunteers as needed.

· Manage social media platforms and ensure timely updates.

Competencies Needed:

· Demonstrate professionalism and technical expertise.

· Show creativity and innovation in problem-solving.

· Maintain respect and empathy for clients and partners.

· Take initiative to improve and streamline processes.

· Communicate clearly and effectively.

· Build strong relationships with staff and partners.

· Foster teamwork and collaboration.

Trained Skills Needed:

· Excellent organizational and time management skills.

· Proficiency in Microsoft Word, Excel, Outlook, and internet navigation.

· Ability to multitask and prioritize effectively.

· Self-sufficient and resourceful approach to work.

· Strong customer service orientation.

Education/Experience Needed:

Required

· High School Diploma/GED or equivalent, or 1-3 years of office/administration experience

· Fluency in reading, writing, and speaking Spanish.

Desirable

· Associate degree in business or administrative studies preferred

· Experience in a high-volume office environment

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $17 - $18