RISE Patient Advocate NIGHT SHIFT

Summary: Rise Patient Advocates will be responsible for interviewing patients, identifying care problems, making referrals to appropriate healthcare services, directing patient inquiries and complaints, facilitating satisfactory resolutions.  

Essential Functions: 

A:  Job Specific 

• Creating long term relationships with patients to ensure their success 

• Supporting patients through the treatment process 

• Communicating with clients and families to ensure they are following through with treatment plans 

• Following up with patients post discharge and documenting all encounters to track their recovery 

• Maintaining client records and treatment reports 

• Resolving any complaints by listening to patients and their families 

• Collaborate with the onsite treatment team to ensure that they are receiving the resources that they need 

• Facilitates weekly alumni recovery meeting 

• Organizes alumni events within the community 

• Being active in the recovery community and meeting with alumni on a regular basis based on treatment plan 

• Help monitor all incoming calls and emails for the admissions workflow and look for ways to improve productivity and conversion rates 

• Capable of advising callers on the treatment process and position potential clients past their barriers to treatment 

• Help provide phone coverage and conduct pre-assessments over the phone 

• Verify insurance benefits of potential clients 

• Schedule intakes and assist clients with understanding their insurance benefits. 

• Collaborate with other members of the team to ensure potential referrals and calls are proactively responded to, triaged and assessed for admission 

• Upon initial contact, provide information to clients and families in order to help them decide about treatment, prepare for admission, and what they can expect to encounter 

• Maintain knowledge of Rise service offerings. 

• Responsible for preparing and serving patient meals and supplemental nourishments to patient. 

Qualifications: 

Education: High School diploma or equivalent  

Licenses/Certification: BLS; Food Handler Certification  

Experience:  

• Experience and direct contact with clients with behavioral or substance abuse disorders. 

• Strong working knowledge of behavioral theory and applied behavior analysis. 

• Understanding of the characteristics and behaviors associated with disorders. 

• Good communication skills, both verbal and written. 

• Ability to handle intense emotional situations. 

• Ability to apply behavioral and treatment principles. 

• Strong interpersonal skills. 

• Excellent stress management skills.