Medical Assistant Supervisor

MISSION:  To provide clinical excellence with outstanding patient experience while ensuring that all members of the community have access to quality, comprehensive, patient-centered health care. 

COMPANY INFORMATION:

As a federally qualified health center (FQHC) we serve all people with quality healthcare, dignity, and respect. We envision a seamless health care delivery system that is proactively responsible for the medical, dental and psychosocial needs of underserved individuals, children and families residing in Kalamazoo County. 

POSITION SUMMARY:  

The Medical Assistant Supervisor, under the direction of the Manager of Clinical Operations, plans and organizes the clinical support staff and their functions for the clinic. It is the responsibility of this position to support the providers in clinical duties, and to support the Manager of Clinical Operations, providing continuity of leadership day-to-day. The Medical Assistant Supervisor acts as a role model, mentor, and resource to the clinical staff to ensure that all standards are maintained and to encourage a team environment. The Medical Assistant Supervisor is involved in assisting the Manager of Clinical Operations in attracting, developing, maintaining, and retraining qualified staff members. Duties may include assisting with hiring, orientation, monitoring and evaluating performance, problem solving, employee counseling, staffing and payroll. The individual is responsible for resolving clinical issues concerning the day-to-day office operations of the clinic. In addition to duties involving practice personnel, the Medical Assistant Supervisor serves as a contact for internal and external customers. He/she is responsible for creating an environment, which fosters positive customer service and meets all quality standards, implementing new and monitoring ongoing processes. This person is responsible for supporting and assisting in achieving clinic and organizational goals.

DUTIES AND RESPONSIBILITIES: 

• Demonstrated ability to work with and lead a variety of people
• Demonstrated independent decision making ability and able to work with customers in challenging situations
• Knowledge and skill in proper charting methods utilizing the Electronic Health Record (EHR)
• Must maintain the highest level of confidentiality and may require the use of significant tact in order to handle sensitive matters
• Manages the clinic variability as it occurs responding to changes in staffing levels and patient flow

QUALIFICATIONS:

• Exceptional verbal and written communication skills are required.

• Must have excellent communication skills (orally, face to face and/or by telephone, and in writing) and a positive customer relations orientation.

• Associates Degree. Bachelor’s Degree preferred.
• Current Medical Assistant licensure, Certified or Registered, required (must be in good standing and valid in the state of Michigan).
• 1-2 years of experience in healthcare leadership or a closely related field, preferred. An equivalent combination of education and experience may be considered. Clinical experience preferred.
• CPR/AED certification, required

PHYSICAL DEMANDS:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: 

• A majority of time on the job is spent walking and standing with occasional sitting and/or stooping. 
• At times this position may require weight to be lifted up to 25 pounds.
• Full use of hands and arms are needed. 
• The following types of vision are required: close, distance, peripheral, and depth perception. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this potion. 

Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.