What are the responsibilities and job description for the Administrative Sales Support Assistant position at Family Foods International?
About Us
We are a fast-growing food distribution company committed to delivering exceptional service to our customers. We’re looking for a reliable, detail-oriented Customer Service / Office Assistant who thrives in a fast-paced environment and enjoys working with both customers and internal teams.
What You’ll Do
- Process and manage customer purchase orders accurately and efficiently
- Communicate with customers via phone and email to provide support and updates
- Handle incoming calls, inquiries, and order requests
- Support new customer accounts and assist with onboarding
- Follow up on warm and cold leads to help grow the customer base
- Coordinate shipments and work closely with the sales team
- Maintain accurate customer records and order information
- Monitor and update inventory in the system
- Resolve customer issues quickly and professionally
- Perform general office and administrative tasks as needed
What We’re Looking For
- 1 year of customer service or office experience preferred
- Strong communication skills (phone, email, and in-person)
- Highly organized with strong attention to detail
- Ability to multitask and work in a fast-paced environment
- Proficient in Microsoft Office (Excel, Outlook, Teams)
- Comfortable working independently and as part of a team
- Typing speed of 40 WPM
Bonus Points:
- Experience in food distribution, logistics, or order processing
- Strong Excel skills
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $18 - $22