Client Success Manager

Location: Spokane (In Office & Local Travel) 

Job Schedule: Full Time, M-F 8:00AM-4:30PM ( Participation in On Call Rotation) 

Join Our Mission to Support Families When They Need It Most 

Family First At Home, a licensed home care agency, is redefining the care experience by delivering exceptional and compassionate care to individuals across Washington State every day. We provide caregiving, care management, counseling, and advocacy services to older adults and those in need, so that they can maintain their independence, dignity, and quality of life while staying in the comfort of their own homes.  

 As part of the Family First network, we contribute to a larger mission: solving the impossible in healthcare every day. We’re looking for purpose-driven professionals who share our passion for making a difference in their local communities. If you’re ready to be part of a fast-growing team with a clear vision and meaningful goals, Family First At Home is the place for you. 

 About the Role  

As a Client Success Manager, you’ll be at the heart of our care delivery team—ensuring every client receives personalized, high-quality service. You’ll oversee client care, maintaining communication with families, and providing compassionate service to our clients.  

The ideal candidate for this role is someone with a client-first mindset, strong interpersonal skills, and the ability to prioritize effectively in a fast-paced environment. 

 Job Duties  

• Conduct in-home or virtual assessments to identify client care needs
• Ensure client care needs are met, coordinating with Caregiver Success Manager
• Regularly communicate with clients, referral partners and family members
• Maintain accurate documentation of client services, progress & care plan changes
• Ensure compliance with all relevant regulations, internal policies
• Occasionally participate in community outreach with current and potential referral partner relationships
• Travel within the Spokane area as needed or assigned
• Occasionally provide in-home support to clients, covering for caregivers who call-off, when necessary
• Participate in regularly scheduled on-call rotation handling off-hours staffing needs Your work time is paid and in addition to your standard schedule.  Approximately 1 night a week.

 Qualifications 

• 2 years of experience in healthcare care coordination, client management, and/or related role with transferrable skills required
• Valid Driver’s License and vehicle insurance with clean DMV record required
• Current CNA or HCA certification preferred
• Proficiency in using healthcare management software preferred

Compensation & Benefits:  

Family First is committed to providing competitive, equitable pay to all employees and is proud to offer the following benefits to employees. 

• Competitive compensation: $24.00 - $26.00 per hour
• Health, dental & vision insurance
• 401(k) with company match
• Paid time off 10 paid holidays per year
• Professional development support 
• Same day pay available through TapCheck
• Supportive workplace culture, with mission-driven team

 Apply Today 

If you're ready to support families through life’s most challenging moments and thrive in a purpose-driven environment, apply now to join the Family First At Home team as a Client Success Manager.