What are the responsibilities and job description for the Donor Relations Specialist position at Family First?
About The Role
Family First is looking for a mission-driven donor relations specialist to join our growing development team. In this role, you will cultivate and steward a portfolio of base-level donors, helping move supporters toward deeper engagement and increased generosity. This role reports to the director of development.
This is an excellent opportunity for an early-career professional eager to build meaningful donor relationships, sharpen fundraising skills, and grow in a collaborative nonprofit environment. If you are relational, organized, and passionate about connecting people to a cause, we want to hear from you.
Key Responsibilities
Donor Engagement
What We Offer
This position offers the opportunity to make a meaningful impact on millions of families. You’ll work with a collaborative team that values both data-driven decision-making and creative problem-solving. We offer competitive nonprofit compensation, comprehensive benefits, and a supportive work environment that respects work-life balance.
Family First is looking for a mission-driven donor relations specialist to join our growing development team. In this role, you will cultivate and steward a portfolio of base-level donors, helping move supporters toward deeper engagement and increased generosity. This role reports to the director of development.
This is an excellent opportunity for an early-career professional eager to build meaningful donor relationships, sharpen fundraising skills, and grow in a collaborative nonprofit environment. If you are relational, organized, and passionate about connecting people to a cause, we want to hear from you.
Key Responsibilities
Donor Engagement
- Manage a portfolio of base-level donors with a focus on retention and relationship-building.
- Conduct proactive, personalized outreach to donors through phone calls, texts, emails, video meetings, and handwritten notes.
- Execute donor appeals to receive financial support from the base-level donor portfolio.
- Identify and assess the upgrade potential within the base-level donor portfolio to mid- or major-donor levels.
- Provide individual donor research as support for the development field team.
- Analyze donor data and reports to ensure donor retention, reactivate lapsed donors, and execute moves management.
- Assist the Events Team with donor fundraising events.
- Accurately document all donor interactions in HubSpot in a timely manner.
- Identify new donor prospects by evaluating data in HubSpot.
- Track and report on key performance indicators, including touchpoints, donor upgrades, retention rates, and annual fund revenue growth.
- Establish expertise in HubSpot.
- Bachelor’s degree in nonprofit management, communications, business, or a related field
- 2 years of experience in nonprofit development, donor relations, customer success, or a relationship-focused role
- Strong interpersonal and communication skills, with the ability to engage and inspire a variety of audiences
- Excellent written communication skills, including the ability to convey mission, impact, and vision in a compelling way
- Organized and detail-oriented, with comfort working toward defined metrics and goals
- Alignment with Family First’s mission and values
- Experience with HubSpot or a similar CRM platform
- Familiarity with fundraising strategies, donor stewardship, or moves management
- Ability to travel occasionally for donor meetings or events
What We Offer
This position offers the opportunity to make a meaningful impact on millions of families. You’ll work with a collaborative team that values both data-driven decision-making and creative problem-solving. We offer competitive nonprofit compensation, comprehensive benefits, and a supportive work environment that respects work-life balance.