Dental Reception Specialist Student

Family First Health is looking for a Dental Reception Specialist student interested in a Co-Op opportunity with our organization. As a Dental Reception Specialist student, you should have a positive and outgoing personality, excellent patient care skills, and strong organizational skills. A qualified clinical staff member should have: Working knowledge of dental terminology, ability to build relationships with patients, computer proficiency and the ability to learn new programs.

This position is an opportunity to learn and grow with a terrific dental team. We’re dedicated to offering trustworthy dental services and care to our community. If this sounds a like a good fit, we would love to hear from you.

Essential Duties And Responsibilities

• Greets patients at front desk, enters/ updates demographic data and insurance information, and checks in patients.
• Enters all patient charges, collects and records payments, and exit patients.
• Verifies insurance.
• Answers telephone and provides patients and others with the requested information or directs the caller to the appropriate place.
• Schedules, reschedules and cancels appointments as needed.
• Pulls and prepares charts for the following day’s visits.
• Scans or places information received from external providers in patients’ dental charts.
• Receives consult and medical clearance forms and schedule patient accordingly.
• Prepares prior authorizations as required and contact patient when prior authorization is received.
• Prepares daily batches for fiscal department.
• Delivers excellent customer service to both internal and external customers by maintaining professionalism and courtesy.
• Performs all other duties as assigned.
  
  

Qualifications

KNOWLEDGE/SKILLS/ABILITIES

• High School Diploma or GED, or any equivalent combination of training and experience
• Knowledge of computer software applications (Microsoft Office Applications, others)
• Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functions
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately
• Excellent customer service skills
• Skill in operating office equipment
• Proficient keyboarding skills
• Ability to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments
• Ability to set positive examples for team members through exceptional work performance including adherence to company policies and processes.
• Ability to work independently and within a multidisciplinary team
• Ability to work in, and respond appropriately to a demanding environment including crisis situations
• Ability to appropriately handle sensitive and confidential information
• Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.
• Ability to work efficiently and accurately with strong attention to detail
• Ability to sort and file materials correctly by alphabetic or numeric systems
• Ability to establish and maintain effective working relationships with patients, employees, volunteers, and the public
• Ability to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasks
• Ability to adhere to all Family First Health’s policies, processes, and procedures, especially, Code of Conduct, Workplace Conduct, and the Remote/Telework Policy if indicated eligible to work remotely or telework.
• Ability to articulate and advocate Family First Health’s mission and values
• Ability to maintain required clearances
  
  

PHYSICAL DEMANDS

Mental/Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a Dental Reception Specialist such as:

• Frequent and prolonged work at a computer and/or on the phone for extended periods of time with repetitive typing, arm and hand motion
• Requires correct vision and hearing to normal range
• Occasional bending, stooping, crouching, or kneeling
• Frequent standing and walking
• Frequent turning and reaching
• Possible travel between work sites, community events, suppliers and/or Outreach with exposure to weather conditions
• Frequent competing demands, frequent changes, delays, or unexpected events