Community Health Worker I

Family First Health is seeking a Community Health Worker for our Columbia, Pennsylvania locations.  As a Community Health Worker at Family First Health, you should have a positive and outgoing personality, excellent customer service skills, and strong organizational skills.

This position is more than just a job, it’s an opportunity to learn and grow with a terrific team. We’re dedicated to offering trustworthy service and care. The Community Health Worker position will play a large role in that. If this sounds a like a good fit, we would love to hear from you.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Meets with patients to assess needs, including; helping patients to set health goals; determine CHW support; coordinate/monitor plan; and complete tasks as necessary to complete medical care plan goals.  Tasks may include, but are not limited to:
  • Follow-up calls, visits, and door drops (office, tele/video health, community, home);
  • Motivate/coach patients to meet their health goals;
  • Assist patients with organizing their records, making follow-up appointments, and filling their prescriptions;
  • Provide language/medical translation;
  • Schedule medical appointments;
  • Provide reminder/confirmation calls;
  • Assist with disease management, including symptom tracking and reporting, health education/prevention, and maintenance of patient supplies/medications;
  • Accompany patients to appointments as needed;
  • Make referrals to services;
  • Act as a peer support which includes advocacy and relationship building;
  • Verify Insurance
• Links patients and community members to medical, dental, behavioral health, substance use, optometry services and community health programs.
• Tasks assigned may be FFH site, program, and/or department specific based on identified patient need. 
• Provides patients with information on SDOH resources via warm hand off, Athena task, or other identified referral.
• Assists patients in accessing SDOH resources via navigation, referrals, appointments, and completion of applications.
• Close the loop on SDOH referrals as applicable. 
• In tandem with CHW team maintain updates on available community resources in identified service areas.
• Establish relationships with community resources and be familiar with linkage processes.
• Identify uninsured and/or underinsured and assist with eligibility, navigation, and enrollment in Medicaid/care, CHIP, etc., along with sliding fee scale.
• Works in a team approach in partnership with patients, providers and other team members to promote timely access to care, continuity of care, the enhancement of patient experience and their assessment of overall health.
• Build relationships within the clinical care team, following PCMH model of care as part of the care team.
• Manage continuous communications.  Promote clear communication amongst the care team and providers. 
• Maintains documentation/records to include patient notes, releases of information, assessments, screenings, referrals and other documentation of record.  Document activities, plans, and follow-up in an effective manner.
• Document outcomes and complete reports as needed or requested.
• Attend huddles, team meetings, trainings/conferences, and others as required.
• At times may require travel to FFH, community, and patient locations. 
• Performs all other duties as assigned.

KNOWLEDGE/SKILLS/ABILITIES

• High School Diploma or its equivalent.
• Experience working in a diverse, community-based setting is preferred
• Bilingual preferred
• Successful completion of a Community Health Worker formal certification training program. Employee will have 12 months to complete if not holding a current certification.
• Knowledge of computer software applications (Microsoft Office Applications, others)
• Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functions
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures necessary, and make changes accurately
• Excellent customer service skills
• Knowledge and ability to understand community served-community connectedness while working in a diverse setting
• Ability to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments
• Ability to set positive examples for team members through exceptional work performance including adherence to company policies and processes.
• Ability to operate office equipment effectively
• Ability and willingness to provide emotional support, encouragement and motivation to patients.
• Ability to work in, and respond appropriately to a demanding environment including crisis situations
• Ability to work efficiently and accurately with strong attention to detail
• Ability to sort and file materials correctly by alphabetic or numeric systems
• Ability to communicate in a caring and supportive manner to establish and maintain effective working relationships with patients, employees, and the public
• Ability to appropriately handle sensitive and confidential information

• Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.
• Ability to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasks
• Ability to adhere to all Family First Health’s policies, processes, and procedures, especially, Code of Conduct, Workplace Conduct, and the Remote/Telework Policy if indicated eligible to work remotely or telework.
• Ability to articulate and advocate Family First Health’s mission and values
• Ability to maintain required clearances.

BENEFITS

• Attention to work-life balance   
• 3 Weeks of Accrued Paid Vacation per year   
• 9 Days of Accrued Paid Sick Leave Time per year   
• 4 Personal Days per year   
• No Late Evenings or Weekend Hours   
• Paid Time Off on Holidays   
• Health, Dental, & Vision Insurance Plans   
• Short/Long Term Disability and Life Insurance   
• 403(b) Retirement Plan   
• Tuition Reimbursement Opportunities   
• Opportunity for growth and advancement   
• And More!