Business Office Supervisor

Family First Health is seeking a Dental Business Office Supervisor for our Columbia Dental location. As a Business Office Supervisor at Family First Health, you should have a positive and outgoing personality, excellent customer service skills, strong organizational skills, and excellent supervisory skills.

A qualified Dental Business Office Supervisor should have:

Strong supervisory experience

Ability to build relationships with patients and employees

Computer proficiency and the ability to learn new programs

Previous work experience in a medical/dental practice is a plus

This position is more than just a job, it’s an opportunity to learn and grow with a terrific team. We’re dedicated to offering trustworthy dental services and care. The Dental Business Office Supervisor position will play a large role in that. If this sounds a like a good fit, we would love to hear from you.

Employee Benefits

• 3 Weeks of Paid Vacation per year
• 6 Days Paid Sick Leave Time per year
• 4 Personal Days per year
• No Late Evenings or Weekend Hours
• Paid Time Off on Holidays
• Health, Dental, & Vision Insurance Plans
• Short/Long Term Disability and Life Insurance
• 403(b) Retirement Plan
• Tuition Reimbursement Opportunities
• Attention to work-life balance
• Opportunity for growth and advancement
• And More!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor, validate and report on the accounting and billing systems of the department.
• Ensures that established policies, procedures, and processes are implemented and followed at sites.
• Responsible for setting up and maintaining/monitoring provider scheduling templates
• Coordination of phone calls for patient scheduling – outreach/operational.
• Receives daily tally sheets and formulates data into graphical records and reports on trends.
• Develops/ monitors dental reception staff competencies and ensures supervisors/leads are actively assessing.
• In the course of the patient visit/check-in, informs dental provider of information given by the patient or questions asked by the patient.
• Ensures timely documentation and resolution of incidents and patient complaints.
• Oversees inventory; orders supplies, maintains inventory, to ensure that the practice is adequately stocked.
• Responsible for management of the dental reception staff and provider staff benefit time usage and verification of timekeeping for payroll purposes.
• Creates and maintains monthly dental calendar of upcoming events.
• Actively participates in PI initiatives and tracks trends to identify potential improvement opportunities and meets established performance goals.
• Attend and actively participate in key community and organizational meetings.
• Coordination and scheduling of off-site service events.
• Prepare charts, inputs data for and participates in off- site service event.
• Coordinates sealant, fluoridation and screening programs and other preventative and educational programs within the community.
• Promotes Oral Health Education and works with other organizations to promote education.
• Ensures that staff complies with all OSHA, HIPPA, dental protocols and organizational policies and procedures.

KNOWLEDGE/SKILLS/ABILITIES

• Associate degree or higher in business or a closely related field, or an equivalent combination of management/supervisory experience and related education
• Knowledge of Dental Reception
• Knowledge of computer software applications (Microsoft Office Applications, others)
• Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functions
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately
• Excellent customer service skills
• Skill in operating office equipment
• Proficient keyboarding skills
• Ability to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments.
• Ability to work in, and respond to demanding environment
• Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.
• Ability to work efficiently and accurately with strong attention to detail
• Ability to sort and file materials correctly by alphabetic or numeric systems
• Ability to establish and maintain effective working relationships with patients, employees, and the public
• Ability to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasks