Reception and Placement Case Manager

JOB PURPOSE: The Department of State's Reception and Placement program provides assistance for refugees to settle in the United States. It supplies resettlement agencies a one-time sum per refugee to assist with meeting expenses during a refugee's first three months in the United States.

The Reception and Placement Case Manager is responsible for orchestrating and managing essential services for refugees newly arrived in the Austin, TX area. This includes managing logistics prior to their arrival, executing resettlement services as mandated by the Cooperative Agreement, and ensuring meticulous record-keeping in client case files and logs. The role also involves substantial external communication, requiring the associate to liaise effectively with clients, volunteers, other social service agencies, and the community at large.

ESSENTIAL JOB RESPONSIBILITIES:

• Coordinate housing, arrange airport pickup, and offer comprehensive case management services to include home visits, individualized service plans, interpretation services, arranging and providing transportation to essential appointments such as medical check-ups and language classes, and other services that contributes to clients’ successful long-term integration in the community.
• Assist clients in accessing a variety of social services, such as public benefits, schooling, and employment services, for which they are eligible. Make referrals to community service providers for additional support in areas such as counseling, immigration legal services, and other needs refugees may have.
• Communicate externally with clients, volunteers, U.S. ties, and social service agency representatives. Actively represents and supports clients' interests within the broader community.
• Provide cultural orientation and assistance in navigating the local community, including understanding cultural norms, laws, and systems.
• Maintain accurate records of client interactions, services provided, and outcomes achieved. Prepare monthly and quarterly reports as needed.
• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS:

EDUCATION:

• High School Diploma or GED required.
• Bachelor’s degree in behavioral sciences, human services, or social service fields preferred.

EXPERIENCE:

• Must have at least 1-2 years of experience working with refugee or migrant populations and have basic understanding of resettlement best practices, or quality assurance or compliance.
• Understanding of fundamental client management techniques including determining eligibility, assessing needs, identifying resources, making referrals, and conducting follow-ups.
• English fluency required. Fluency in one of the following languages is preferred: Dari, Pashto, Spanish, Swahili, or French.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.

LICENSE: Driver’s License with clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Hybrid – the Reception and Placement Case Manager must be able to work from home in a virtual capacity and go into the office. The candidate must be 21 years or older. Must be available and willing to travel to various locations and with such frequency as the business need dictates. Operational needs may require occasional evenings or weekend supervision. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.