What are the responsibilities and job description for the Customer Service Manager position at CornerStone Professional Placement?
Customer Service Manager
Location: Houston, TX | Onsite
Employment Type: Direct Hire | Full-Time
Salary: $80,000–$100,000, based on experience
CornerStone Professional Placement is seeking an experienced Customer Service Manager for a growing organization in the Houston, TX area. This newly created leadership position offers the opportunity to take ownership of a Customer Service function, develop a team, improve processes, and help support continued business growth.
This is not a traditional retail or call-center Customer Service role. The ideal candidate brings experience supporting customers in a technical or industrial B2B environment and combines strong Customer Service leadership with a commercial, sales-minded approach.
What You’ll Do
- Lead the day-to-day Customer Service operation and manage a small team.
- Develop, document, and implement SOPs, processes, and procedures.
- Improve consistency across quoting, order management, product information, and customer communication.
- Help establish KPIs, performance expectations, and visibility into team performance.
- Coach, train, and develop employees while identifying individual strengths and development opportunities.
- Support technically complex B2B customer orders and coordinate with multiple internal departments.
- Help develop a more structured approach to customer and account ownership.
- Confidently navigate customer pricing, discount, and service conversations while protecting business relationships.
- Identify opportunities to improve the customer experience and support additional business growth.
- Partner with senior leadership to identify operational issues and recommend improvements.
What We’re Looking For
- 5 years of progressive Customer Service and/or Sales experience in a technical or industrial B2B environment, with demonstrated leadership and team-development experience.
- Experience developing or improving SOPs, processes, and procedures.
- Experience establishing or managing KPIs and performance expectations.
- Strong customer-facing communication, problem-solving, and relationship-management skills.
- Commercial mindset with the ability to balance Customer Service with sales and business objectives.
- Ability to learn and work with technical products, complex orders, and detailed customer requirements.
- Strong attention to detail and ability to succeed in an evolving, growth-oriented environment.
- ERP and/or CRM experience.
- Experience within petroleum, laboratory/scientific, chemical, energy, manufacturing, or another technical industrial environment is highly desirable.
- International customer or order-management experience is a plus.
- Technical degree, such as Chemistry or a related discipline, is a plus but not required.
What’s Offered
- $80,000–$100,000 base salary, depending on experience
- 401(k) with 4% match
- Dental and vision coverage
- Tenure-based PTO
- Monday–Friday, 8:00 AM–5:00 PM schedule
- Opportunity to build and influence a Customer Service function
- Some travel may occur, primarily for industry conferences
Why This Opportunity?
This is an opportunity to step into a newly created role where you can make a visible impact. You’ll have the ability to build structure, develop people, improve the customer experience, and help shape how the Customer Service function supports future growth.
Salary : $80,000 - $100,000