Patient Succes/Front Office Manager

We’re looking for a high-performing, experienced  front office leader to oversee the patient experience and daily execution of our practice. This person will lead the front-office business team, ensuring operational consistency, and maintaining a high standard of communication, organization, and accountability across all patient and team  interactions

• Lead, coach and hold the team accountable to excellent patient interactions
• Oversee daily execution of scheduling, patient flow, and check-in/check-out
• Provide real-time direction and support to ensure smooth, productive days
• Uphold a high standard of organization and professionalism

• Own the day-to-day patient experience from first interaction through completion of care
• Set expectations for communication, tone, and service across the team
• Address and resolve patient concerns in a timely, professional manner
• Ensure patients feel informed, confident, and well cared for at every step

• Ensure treatment and financial conversations are communicated clearly and consistently 
• Coach team members in confidently guiding patients through their treatment
• Maintain a strong understanding of insurance and financial workflows 
• Track case acceptance metrics and use data to guide possible improvements to treatment presentation

• Coach and develop team members through direct feedback and clear expectations
• Support onboarding and training to ensure consistency in performance and communication
• Address performance issues promptly and professionally
• Foster a positive, accountable, and team-oriented environment

• Ensure clinical schedule is optimized, efficient and productive
• Support practice goals through strong execution of scheduling, follow-up, and daily front office performance
• Ensure consistent follow-through on unscheduled treatment and patient communication
• Communicate trends, challenges, and opportunities to leadership

• Experience leading a dental front office team
• Strong leadership and accountability skills in a team based environment
• High level of emotional intelligence and communication
• Strong organization and attention to detail
• Ability to execute consistently in a fast-paced environment

• A high-performing, accountable front office team that excels in building patient confidence in Family Dentistry
• A smooth, consistent patient experience
• Strong follow-through on scheduling and patient communication
• Clear, professional communication across the team
• Improved patient retention and overall satisfaction