Community Engagement Coordinator

Community Engagement Coordinator

Reports To: Director of Development                                                                                   
Benefits: Part-time (Approximately 15 hours/week), health, dental, vision insurance, Vacation/Sick Leave, Simple IRA, Non-Exempt status

Position Summary
The Community Engagement Coordinator is responsible for recruiting, training, and supporting volunteers while also representing Family Crisis Centers (FCC) in community outreach and engagement efforts. This role strengthens FCC’s visibility, builds partnerships, supports awareness initiatives, and connects community members to opportunities for involvement. The Coordinator ensures volunteers are prepared and supported, maintains accurate program records, and collaborates with staff to create meaningful engagement experiences. This position directly contributes to FCC’s mission by bridging volunteerism, outreach, and community relationship-building.

Key Responsibilities

Volunteer Management

• Interview, screen, and place volunteers in roles aligned with skills, interests, and agency needs.
• Develop and implement comprehensive strategies for volunteer recruitment, engagement, and retention.
• Maintain regular communication with volunteers and provide support throughout their service.
• Develop and coordinate volunteer training schedules in collaboration with FCC staff.
• Maintain an accurate and up-to-date volunteer handbook with relevant policies and procedures.
• Monitor and assess volunteer satisfaction through surveys, check-ins, and feedback processes.

Scheduling and Supervision

• Schedule and assign volunteers to support program, administrative, and special project needs.
• Coordinate and supervise group volunteer service projects, including preparation and cleanup.
• Interview, supervise, and coordinate interns placed within the organization.
• Travel to lead, attend, and implement volunteer advisory boards and meetings across FCC’s service area.

Volunteer Data and Reporting

• Record all volunteer hours in the agency’s database system.
• Ensure accuracy and completeness of all documentation for volunteers and interns.
• Meet reporting deadlines for board reports, quarterly data submissions, and bi-annual reports.
• Prepare and submit monthly service rate and volunteer activity reports.
• Collaborate with the Director of Development to determine and implement agency goals.

Thrift Store Oversight

• Oversee and support volunteer engagement at FCC’s thrift store.
• Assist with recruiting, training, and scheduling volunteers for store operations.

Community Outreach & Engagement

• Represent FCC at community events, presentations, and awareness activities as a community ambassador.
• Build and maintain collaborative relationships with schools, businesses, faith communities, civic organizations, and other stakeholders.
• Assist with educational presentations and public awareness efforts related to FCC’s mission.
• Collect and share impact stories that demonstrate FCC’s community presence, volunteer contributions, and service outcomes.
• Support fundraising and awareness events through volunteer coordination and outreach promotion.
• Develop strategies that strengthen FCC’s visibility and expand community partnerships.

Recognition and Engagement

• Organize and implement volunteer appreciation and recognition initiatives.
• Lead efforts for National Volunteer Appreciation Month each April.
• Strategically cultivate volunteers, donors, and community supporters to enhance long-term engagement.

Staff Wellness & Support

• Prioritize self-care and seek support by utilizing available mental health resources and implementing personalized self-care strategies.
• Communicate effectively with staff and supervisors to foster a supportive work environment, ensure clarity in expectations, and promote collaboration to enhance victim services.
• Adhere to all Family Crisis Centers’ policies, procedures, and confidentiality.
• Adapt to evolving organizational needs by taking on additional responsibilities as necessary.
• Support agency-wide initiatives and assist with special projects as needed.

Qualifications

• Education and Experience: Bachelor’s degree in human services, communications, public relations, or a related field preferred, or an equivalent combination of education and professional experience.
  • Experience in human services, community engagement, or nonprofit work is preferred.

• Skills and Competencies: Strong communication and interpersonal skills. Excellent organizational, time management, and multitasking abilities. Strong initiative with the ability to work both independently and collaboratively.
  • Confident public speaker capable of engaging groups of various sizes.
  • Solution-oriented, dependable, and consistent in following protocols and policies.
• Training & Certification: Must complete mandatory victim advocate training within 30 days of employment and fulfill on-going certification requirements.
• Travel Requirements: Willingness to travel throughout service area.
• Background Requirements: Must pass all required background checks, including/not limited to:
  • Criminal and child/dependent adult abuse background checks
  • Sex Offender Registry clearance
  • Must possess a valid driver’s license and adequate motor vehicle insurance.

FCC is an equal opportunity employer. FCC is fair and impartial in all of its relations with its employees and applicants for employment and makes all employment related decisions without regard to race, creed, color, religion, sex, sexual orientation, gender identity, socio-economic status, parental responsibility, language, national origin, age, health status (including HIV-positive), physical or mental disability, or any other categories protected by federal, state, or local law.

Salary : $20 - $21