What are the responsibilities and job description for the Credit Counselor/Customer Service position at Family Credit Management?
Make a Real Difference: No Experience Needed, We'll Train You
Family Credit Management is the only nonprofit debt management company based in Illinois, and one of the largest in the nation. We are looking for compassionate, motivated people to join our team.
You don't need experience in finance or credit counseling; in fact, we prefer you don't have it! We will give you all the training you need. If you enjoy written communication, like helping others, and are ready to learn, this could be a great fit.
Most of your work will be through text and email, and some phone calls. You will help people who are overwhelmed by debt understand their options, create realistic repayment plans for them, and create a path for them to move toward financial stability.
What You'll Do:
- Respond to online quote requests and inquiries, emails, and text messages from people seeking help
- Review budgets and credit reports (we'll show you how)
- Help clients understand their options and guide them through how our Debt Management Program could benefit them
- Use Salesforce, Outlook, and other tools to stay organized and manage your work
- Communicate with care, professionalism, and empathy
What We're Looking For:
- People who write clearly and professionally (you'll mostly use email and text)
- A calm, caring approach and an eagerness to help others
- Openness to learning; we provide full training
- Strong follow-through and attention to detail
- Reliable attendance and good time management
What You'll Need:
- High school diploma or equivalent, some college preferred
- Basic computer skills and a willingness to learn new tools
- A desire to help people and be part of a supportive, mission-driven team
- Prior customer service, sales, or office experience is helpful, but not required
What We Offer:
- Full-time, stable employment
- Paid training and ongoing support
- Health, dental, vision, and life insurance
- 401(k) with 100% match
- Paid time off
- A chance to make a meaningful difference in people's lives, every day
Salary : $17 - $21