Crisis Intervention Specialist

JOB DESCRIPTION

Job Title:
Crisis Intervention Specialist

Reports To:
Crisis Services Manager

Job Summary:
The Crisis Intervention Specialist provides rapid, trauma-informed, community-based crisis intervention and support for clients ages 3–18 , primarily in school settings. The specialist responds to crisis situations in the community, conducts clinically informed crisis assessments, stabilizes clients on site, and collaborates with caregivers and school staff members to ensure safety and appropriate follow-up care.

The ideal candidate is bilingual in English and Spanish (strongly preferred), skilled in diagnostic assessment, clinical writing, and crisis de-escalation, and demonstrates exceptional interpersonal skills rooted in dignity, respect, cultural sensitivity, and empathy.

Qualifications

Education:

• Bachelor’s Degree required; Master’s Degree in a related behavioral health field preferred.

Licensure/Certifications:

• None required; clinical licensure (LPC, LSW, etc.) preferred.

Experience:

• Minimum 1 year of clinical, crisis, or behavioral health experience required.
• Experience working with children, adolescents, and families strongly preferred.
• Bilingual Spanish-speaking candidates strongly preferred.

Skills & Competencies:

• Strong diagnostic knowledge and clinical judgment.
• Exceptional clinical writing and documentation skills.
• Ability to de-escalate crises using calm, respectful, and client-centered approaches.
• Strong interpersonal skills with the ability to build rapport quickly.
• Sensitivity to trauma, family systems, cultural differences, and systemic challenges.
• Solid organizational skills with the ability to prioritize in fast-paced environments.
• Ability to communicate with parents/caregivers with empathy and clarity.

Physical Requirements:

• Frequently required to stand, walk, and sit.
• Frequent use of hands, keyboard, phone, and computer.
• Occasional lifting up to 25 pounds.
• Infrequent bending, stooping, or kneeling.

Equipment:

• Computer with Microsoft applications
• Copy/scan machines
• Telephone with voicemail system

Other Requirements:

• Flexibility to work some evening/weekend hours as required by crisis needs.
• Must be able to travel to partner schools within the service area.

Essential Job Responsibilities

• Provide on-site crisis intervention services in the community for individuals ages 3–18 .
• Conduct clinically appropriate crisis assessments and determine needed stabilization steps.
• Utilize trauma-informed, culturally responsive, and conflict-resolution approaches to de-escalate crises.
• Communicate effectively and empathetically with parents/caregivers regarding student needs, safety concerns, and next steps.
• Provide follow-up linkage, case management, and community support as needed to clients and their families
• Document all crisis encounters, safety planning, and follow-up actions clearly and clinically in the EHR.
• Collaborate closely with school staff, administrators, and multi-disciplinary partners to ensure effective crisis response and continuity of care.
• Maintain strong working knowledge of community resources and referral pathways.
• Participate in supervision, team meetings, and required trainings.
• Meet productivity or response expectations as defined by the agency.
• Maintain professional boundaries and uphold ethical standards in all client interactions.
• Participate in agency fundraising or community events as requested.
• Perform additional duties as assigned by supervisor.

Job-Specific Competencies

• Professional and calm demeanor (in person, phone, and telehealth).
• Accurate, timely, and clinically sound documentation.
• Ability to collaborate within a multi-disciplinary environment.
• Strong crisis intervention and de-escalation techniques.
• Ability to manage complex and emotionally charged situations.
• Commitment to equity, cultural humility, and trauma-informed principles.

Core Competencies

• Communication – Communicates clearly; listens actively; adapts communication to audience.
• Client Service – Demonstrates empathy; maintains dignity and respect for all clients; resolves concerns promptly.
• Organizational Skills – Manages time well; prioritizes competing demands; keeps information organized.
• Problem-Solving – Identifies root issues; uses sound clinical reasoning; handles complex situations effectively.
• Teamwork – Works collaboratively; maintains accountability; values diverse perspectives.

Pay: $50.00 - $65.00 per hour

Expected hours: No less than 28 per week

Benefits:

• 401(k) 6% Match
• Dental insurance
• Health insurance
• Life insurance
• Loan forgiveness
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $50 - $65