What are the responsibilities and job description for the Security Guard position at Family & Children's Services Career Center?
As a Hospitality & Safety Specialist, you'll greet and assist clients and visitors, maintain a safe and secure environment, build positive relationships, handle issues and complaints professionally, and serve as a role model for our organization's culture. Your passion for helping others, excellent communication skills, and ability to work independently will be essential in this rewarding and challenging role.
POSITION SPECIFIC DUTIES & RESPONSIBILITIES:
- Greet and assist clients and visitors with a warm, friendly demeanor, providing directions, information, and exceptional customer service.
- Maintain a safe and secure environment by assessing potential safety concerns, responding to emergencies, enforcing safety measures, and conducting threat assessments.
- Build positive relationships with staff and clients through open communication, empathy, and promoting a sense of community and belonging.
- Handle client issues and complaints promptly and professionally, ensuring every person feels heard, understood, and satisfied.
- Serve as a role model by exhibiting positive behaviors and encouraging an environment that promotes hope, motivation, and resilience.
- Organize and conduct safety training programs for employees.
- Implement crisis prevention and management techniques as needed.
- Regulate facility entry points, verifying authorization while greeting clients and visitors warmly
- Conduct regular rounds to identify safety hazards, unauthorized activity, or potential risks.
- Document security concerns, disturbances, and resolutions accurately and promptly.
QUALIFICATIONS
EDUCATION:
- Must be a high school graduate or have HS equivalent
EXPERIENCE:
- 1 year experience in customer service, security, or a related field.
- Experience in healthcare or behavioral health setting preferred.
PERFORMANCE COMPETENCIES:
- Quality of Work
- Decision Making
- Interpersonal
- Initiative and Accountability
- Communication
- Organizational Alignment
- Learning
- Engagement
- General Performance
KNOWLEDGE/SKILLS/ABILITIES:
- Knowledge of Safety and Security Procedures.
- Strong Customer Service Skills.
- Strong Interpersonal Skills
- Ability to solve complex and urgent problems as they arise
- Knowledge of Trauma Informed De-escalation Techniques.
- Ability to be empathetic towards client and guest concerns.
- Ability to Notice Unusual Behaviors, Changes in Environments, and Signs of Tampering or Intrusion.
CERTIFICATIONS/LICENSES:
- CLEET Phase 1 and 2 Certification Required.
OTHER INFORMATION
SAFETY SENSITIVE JOB CLASSIFICATION:
This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the “safety-sensitive” classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children’s Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.