What are the responsibilities and job description for the Program Coordinator - HH position at Family & Children's Center?
BASIC PURPOSE: Reporting to the Director of Programs Minnesota, the Program Coordinator is responsible for providing administrative oversight to a program in Winona. The Program Coordinator assures that program services are meeting community needs, following applicable licensing and accreditation standards, and performing at a high level of quality, focusing on best practice models and successful outcomes. This position typically starts at the mid wage range which can vary based on education and experience.
Essential Duties & Responsibilities
Program Quality/Client Services: Ensure program and client services are provided utilizing best practice procedures and evidence-based practices whenever possible. Ensure all applicable licensing and/or accreditation requirements are understood by staff, implemented in programs and reflected in policy manuals as needed. Serve as agency representative with licensing body and state/federal licensing staff. Work proactively with Program Clinical Supervisor on completing quarterly file reviews and measurements, along with ongoing review of documentation including incident reports and required client assessments.
Budget/Fiscal Responsibility: Assist in development of annual program budget. Monitor both income and expenses throughout the year and address concerns as needed to stay within budget limits. Coordinate with billing department and CFO as needed to monitor revenue and provide feedback regarding service contracts with school and county entities.
Marketing & Promotion: Act as a liaison with the community to promote, market, advertise and recruit for programs. Develop positive relationships with program purchasers (school, counties, etc.) Address purchaser concerns, make corrections or program changes as needed based on purchaser input.
Employee Management: Hire, discipline, evaluate, and promote employees as needed. Ensure all employees meet training requirements of FCC and specific program licensing or accreditation standards. Effectively manage problematic employee behavior; coach, mentor and develop employees as needed.
Facility Management: Work with Facilities Supervisor to ensure that physical needs of program site are maintained as required and within budget constraints. Delegate or conduct maintenance functions that can be handled by on-site staff. Prioritize needed repairs; coordinate with maintenance staff to get repairs done in least disruptive manner possible.
Leadership Team: Engage as a collaborative member of the agency leadership team. Actively participate in team meetings, strategic planning, agency decision making and problem solving as needed. Disseminate, advocate and communicate agency goals and direction as determined by senior Leadership Team and Board.
Qualifications
ESSENTIAL KNOWLEDGE, SKILLS & ENVIRONMENT
Education, Training & Work Experience: Minimum of a Bachelor’s degree in social work, human services or a related field. At least two years previous supervisory experience in a human services setting, including staff supervision, marketing, and program management and development.
Specialized Knowledge & Skills: Strong written and verbal communication skills required. Knowledge of budget development and management, employee management and motivation, and marketing of human service programs.
Equipment & Applications: Must be proficient at standard personal computer programs (Word, Excel, e-mail, etc.) and use a fax, photocopy and other routine office equipment.
Work Environment & Physical Demands: Work is performed in a typical office setting, private office space with desk, phone and computer supplied. Position may require lifting, carrying or moving of items less than 50 lbs. (groceries, small furniture, client belongings, etc.).
Benefits At FCC
Essential Duties & Responsibilities
Program Quality/Client Services: Ensure program and client services are provided utilizing best practice procedures and evidence-based practices whenever possible. Ensure all applicable licensing and/or accreditation requirements are understood by staff, implemented in programs and reflected in policy manuals as needed. Serve as agency representative with licensing body and state/federal licensing staff. Work proactively with Program Clinical Supervisor on completing quarterly file reviews and measurements, along with ongoing review of documentation including incident reports and required client assessments.
Budget/Fiscal Responsibility: Assist in development of annual program budget. Monitor both income and expenses throughout the year and address concerns as needed to stay within budget limits. Coordinate with billing department and CFO as needed to monitor revenue and provide feedback regarding service contracts with school and county entities.
Marketing & Promotion: Act as a liaison with the community to promote, market, advertise and recruit for programs. Develop positive relationships with program purchasers (school, counties, etc.) Address purchaser concerns, make corrections or program changes as needed based on purchaser input.
Employee Management: Hire, discipline, evaluate, and promote employees as needed. Ensure all employees meet training requirements of FCC and specific program licensing or accreditation standards. Effectively manage problematic employee behavior; coach, mentor and develop employees as needed.
Facility Management: Work with Facilities Supervisor to ensure that physical needs of program site are maintained as required and within budget constraints. Delegate or conduct maintenance functions that can be handled by on-site staff. Prioritize needed repairs; coordinate with maintenance staff to get repairs done in least disruptive manner possible.
Leadership Team: Engage as a collaborative member of the agency leadership team. Actively participate in team meetings, strategic planning, agency decision making and problem solving as needed. Disseminate, advocate and communicate agency goals and direction as determined by senior Leadership Team and Board.
Qualifications
ESSENTIAL KNOWLEDGE, SKILLS & ENVIRONMENT
Education, Training & Work Experience: Minimum of a Bachelor’s degree in social work, human services or a related field. At least two years previous supervisory experience in a human services setting, including staff supervision, marketing, and program management and development.
Specialized Knowledge & Skills: Strong written and verbal communication skills required. Knowledge of budget development and management, employee management and motivation, and marketing of human service programs.
Equipment & Applications: Must be proficient at standard personal computer programs (Word, Excel, e-mail, etc.) and use a fax, photocopy and other routine office equipment.
Work Environment & Physical Demands: Work is performed in a typical office setting, private office space with desk, phone and computer supplied. Position may require lifting, carrying or moving of items less than 50 lbs. (groceries, small furniture, client belongings, etc.).
Benefits At FCC
- Paid time off through accrued vacation and sick time & 9 recognized holidays – plus an additional floating holiday!
- Customize your insurance needs - medical, vision, and dental options to fit your family.
- Health Savings Account - FCC makes monthly contributions!
- Life insurance covered 100% by FCC.
- Short term & long-term disability, voluntary life, accident, cancer and critical illness insurance available.
- 401(k) Savings Plan - FCC will match up to 3% of the employee’s contribution (a 50% match on the first 6%).
- Business Casual dress code policy – dress appropriately per your schedule.
- Our Clients – the biggest benefit of all is that you are making a difference by supporting members in your local community!