What are the responsibilities and job description for the COMMUNITY HEALTH WORKER position at Family Care Health Centers?
Description
I. BASIC FUNCTION: Trained staff will provide support services for clients and their families in the Center and in the home setting. All employees of FCHC must ensure service standards are delivered, including: FCHC Core
I. BASIC FUNCTION: Trained staff will provide support services for clients and their families in the Center and in the home setting. All employees of FCHC must ensure service standards are delivered, including: FCHC Core
- Demonstrates a commitment to FCHC mission and vision.
- Demonstrates a positive attitude towards patients, employees, role, and the health center.
- Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect). Customer Service and Professionalism
- Smiles and makes appropriate contact, greets individuals upon entry into building and space.
- Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.) Customers. Treats patients, customers and colleagues with dignity and respect.
- Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround.
- Demonstrates good communication skills and communicates in a tactful manner.
- Exhibits conflict resolution skills in order to foster effective working relationships and embraces a team approach.
- Adheres to FCHC’s dress code policies. Employee appearance and grooming appropriate. Show(s)
- Consistently shows commitment to position and team performance (i.e., attendance and punctuality).
- Consideration and acceptance of cultural differences of others; works well with individuals of diverse backgrounds, supporting a culture of justice, equity, diversity, and inclusion.
- Participates in training and professional development and completes required trainings in a timely manner. Safety
- Adheres to and promotes a culture of safety and cleanliness.
- Adheres to HIPPA/Confidentiality standards.
- Respectful of FCHC property, properly and safely uses Health Center Equipment. II. INTRADEPARTMENTAL RELATIONSHIPS: Department Director: Chief Operations Officer Reports to: Community Health Director and/or Community Health Worker Supervisor Supervises: None JOB DESCRIPTION DEPARTMENT: HEALTH OPERATIONS JOB TITLE: COMMUNITY HEALTH WORKER