BEHAVIORAL HEALTH INTERGRATED CARE MANAGER

Description

I. BASIC FUNCTION:

Responsible for providing clinical leadership, strategic direction, and operational management to ensure the delivery of high-quality, integrated behavioral health services.

Ii. Intradepartmental Relationships

Department Officer: Chief Behavioral Health Officer

Reports to: Chief Behavioral Health Officer

Supervises: Behavioral Health Site Lead(s)

Ii. Primary Responsibilities

• Clinical Leadership and Team Management:
• Provide clinical oversight, supervision, and leadership to a team of clinicians delivering integrated behavioral health care.
• Oversee assessment, diagnosis, and treatment planning.
• Partner with the Associate Medical Directors (AMDs), Chief Behavioral Health Officer (CBHO), and Chief Medical Officer (CMO) to foster a culture of collaboration, excellence, and continuous learning within the clinical team.
• Recruit, hire, and onboard BH Integrated Site Managers.
• Mentor and develop both medical and clinical staff to enhance their skills and capabilities.
• Partner with Human Resources leadership to recruit, onboard, and retain top talent.
• Manage and optimize the staffing model for efficient and effective service delivery.
• Assist CBHO with preparing content/updates/announcements for all Family Care Health Centers (FCHC) team meetings.
• Coordinate with site lead(s) to update job descriptions as needed.
• Ensure accurate and timely documentation is completed by all program staff.
• Monitor revenue and expenditures.
• Data Driven Program and Quality Management:
• Develop and oversee integrated behavioral health programs, ensuring they meet the highest standards of patient care.
• Implement evidence-based practices and innovative approaches to improve patient-centered service delivery.
• Monitor and evaluate patient care using data-driven approaches to make necessary adjustments and improve outcomes.
• Establish and monitor quality patient care and other metrics for continuous improvement.
• Analyze clinical patient data to identify trends, measure performance, and implement quality improvement initiatives.
• Analyze clinical patient data to identify trends, measure performance, and implement quality improvement initiatives.
• Ensure compliance with legal, ethical, and professional standards, addressing any clinical or operational issues promptly.
• Assist CBHO and BH Program Manager with preparing and submitting monthly BH reports for the FCHC Board of Directors.
• Assist CBHO and BH Program Manager in preparing the annual BH Continuous Quality Improvement (CQI) report.
• Prepare Quality Improvement reports for discussion at the BH departmental meetings.
• Integrated Patient Care:
• Conduct individual therapy sessions, care management.
• Collaborate with primary care, operations leadership, and behavioral health teams to engage patients and drive improved outcomes.
• Build and implement referral pathways for clinical support(s) as needed to ensure patient needs are being met.
• Offer guidance and education to patients on their health questions and concerns.
• Participate in and/or lead staff in-service programs related to social services and/or behavioral health.
• Strategic Planning and Innovation:
• Collaborate with fellow leadership members on strategic initiatives to advance integrated behavioral health care that are part of a patient’s health care.
• Identify opportunities for growth and innovation in behavioral health and health promotion.
• Collect and analyze data to evaluate impact on patient outcomes and efficiency.
• Establish and maintain cooperative referral relationships with community agencies, organizations, and professionals.
• Prepare and monitor annual BH encounter budget.
• Grant Management
• Establish and maintain a patient registry to monitor clinical outcomes as well as key processes of care.
• Work with BH team to track patient progress towards grant outcomes.
• Prepare the monthly BH expense report for the Chief Financial Officer (CFO), including grant and non-grant related expenses.
• Assist CBHO with grant budgets and managing grant reporting of expenses and outcomes.
• Coordinate BH peer reviews and annual evaluation for site lead(s).
• Coordinate the agenda and keep minutes for all BH meetings.
• Other duties as assigned.
  
  

Requirements

III. QUALIFICATIONS:

• Master’s Degree in Social Work required.
• Active MO state license (LCSW) required.
• Minimum of three (3) years’ experience working in a leadership role within the field of social work or behavioral health care required.
• Work experience or strong desire to work in urban community health setting preferred.
• Strong interpersonal and communication skills required.