What are the responsibilities and job description for the Sr. Manager, Revenue Recovery position at Family Care Center?
Description
IT’S MORE THAN A JOB. IT’S A CALLING.
At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.
If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.
Transforming lives is our life’s work.
Essential Responsibilities
Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
IT’S MORE THAN A JOB. IT’S A CALLING.
At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.
If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.
Transforming lives is our life’s work.
- CARING & SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
- UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
- BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.
- COLLABORATIVE TEAM: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.
- IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
- COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.
- Annual compensation: $100,000 – 120,000, plus bonus opportunity
Essential Responsibilities
- Manages and develops an effective staff: providing effective communication, leadership, guidance, and resources according to organizational policies and applicable laws and regulations. Determines staff qualifications and competency: recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards. Establishes and monitors staff safety and regulatory compliance.
- Provides strategic direction and oversight of revenue cycle operations, including AR management, denial prevention and resolution, and appeals processes.
- Owns revenue cycle performance against key KPIs, ensuring alignment with organizational financial and operational goals. Monitors vendor performance through defined KPIs, proactively addressing gaps and escalating opportunities to improve financial and operational results.
- Leads automation and system optimization initiatives to reduce manual work, minimize denials, and improve clean claim rates. Partners cross-functionally to evaluate and enhance revenue cycle systems (e.g., EHR, billing platforms, clearinghouses). Leverages data, analytics, and automation (including AI/RPA) to scale operations and optimize resource utilization. Ensures timely and effective resolution of outstanding insurance claims across both institutional and professional billing environments.
- Identifies trends and root causes of denials, payment variances, and delays; partners with analytics to quantify impact and drive reporting and insights. Escalates systemic issues to payers and internal stakeholders, translating regulatory and payer changes into operational improvements and reporting progress to executive leadership.
- Performs other duties as needed and assigned.
- Supervises up to 10 employees directly
- Bachelor's degree in Healthcare Administration, finance, operation analysis, or related field required.
- Five years of experience in revenue cycle, intake, or a related healthcare field required, along with demonstrated experience leading and managing teams.
- Strong knowledge of the healthcare industry, payer relations, and applicable regulatory and compliance standards required.
Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Salary : $100,000 - $120,000