What are the responsibilities and job description for the Front Office Staff position at Family Audiology Associates, Inc.?
We are seeking a friendly, dependable, and professional Front Office Staff team member to join our practice. This position plays an important role in creating a positive experience for our patients from the moment they walk through our door.
The ideal candidate is organized, personable, able to multitask, and committed to providing excellent customer service. Previous front office or healthcare experience is preferred but not required.
Responsibilities:
- Welcome patients and provide a friendly, professional check-in experience
- Schedule and confirm patient appointments
- Answer incoming phone calls and assist patients with questions
- Respond to patient concerns and requests in a timely and professional manner
- Collect and process patient payments for services as needed
- Maintain accurate patient and appointment information
- Assist with general administrative and clerical duties
- Maintain an organized, clean, and welcoming front office environment
- Perform additional office duties as assigned to support the practice and team
Qualifications:
- Previous experience in a medical, healthcare, administrative, or customer service setting preferred
- Excellent communication and interpersonal skills
- Strong organizational skills with the ability to prioritize and multitask
- Professional, dependable, and detail-oriented
- Comfortable answering phones and interacting with patients in person
- Ability to work effectively both independently and as part of a team
- Basic computer skills and the ability to learn practice-management software
- Commitment to maintaining patient confidentiality and professionalism
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15 - $16