Bilingual Front Desk Receptionist

Families and Communities Rising, Inc. (FCR, Inc.) is a nonprofit organization that has provided early education and resources to families for over 50 years! FCR Head Start/Early Head Start programs are currently seeking enthusiastic and dedicated staff to join our team in locations throughout the Durham and Orange Counties.

Key Responsibilities:

• Greet and assist visitors, answer, and direct phone calls, handle multi-line phone systems, and maintain a welcoming reception area.
• Perform general office duties, including typing, filing, and mail distribution. Assist with scheduling and office-related tasks as needed.
• Act as a primary point of contact for families and staff, ensuring professional and courteous communication in both English and Spanish.
• Log client referrals, collect data, and input information into databases or the program's data management system. Maintain and update files and records.
• Answer questions about program operations, enrollment, and other general inquiries.
• Follow security procedures for visitors.
• Prepare materials, assist at community events, maintain waiting lists, follow up with prospective families.
• Update files for enrolled and waiting families, track attendance data, monitor enrollment benchmarks
• Assist with receiving payments, issuing receipts, and tracking late fees as required.
• Help maintain accurate inventory levels for office, education, and kitchen supplies.
• Provide general administrative support to the Center Manager and program staff as needed.

• High school diploma or equivalent required; some college coursework preferred.
• Bilingual proficiency in English and [specify second language, e.g., Spanish] preferred.
• Strong interpersonal, communication, and organizational skills.
• Proficiency with Microsoft Office and standard office equipment.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Prior experience in a front desk, administrative, or customer service role preferred.
• Commitment to supporting the mission and values of the Head Start and Early Head Start programs.