What are the responsibilities and job description for the COTS Support Engineer with Life Sciences domain position at Falcon Smart IT (FalconSmartIT)?
Job Title: COTS Support Engineer with Life Sciences domain
Location: Onsite to Fosters City
Job Type: FTE/C2H
Job Description:
Minimum 6 years of experience supporting commercial off-the-shelf (COTS) ,The ideal candidate will have a strong foundation in application support and a keen interest in expanding their expertise across new COTS platforms used in pharmaceutical, biotech, or clinical research environments. Good experience with Lorenz (Submission Publishing System), GFAP, and supporting systems/software.
Educational Qualification*
Any Bachelor's Degree
Experience Range
6 years
Primary (Must have skills)* - To be Screened by TA Team
6 years of experience in **COTS application support**, preferably in life sciences or healthcare.
4 years of experience Submission Publishing System (Lorenz), GFAP and Peripheral Systems/Software
4 yrs of experience of ITIL processes and incident/change/problem management.
4 yrs of experience on basic SQL, scripting, or data interfaces is a plus.
3 yrs of experience in GxP-compliant systems and validation documentation.
3 yrs of experience with COTS various platforms like Lorenz or Data Governance Suite of product and related platform
Job Description of Role* (RNR) - To be Evaluated by Technical Panel (Define it to give more clarity)
Key technical skills :
- Provide **technical support and maintenance** for COTS applications used in life sciences operations (e.g., clinical trial management, lab systems, regulatory compliance tools).
- Strong experience with Lorenz (Submission Publishing System), GFAP, and supporting systems/software.
- Troubleshoot and resolve application issues, ensuring minimal disruption to business processes.
- Collaborate with vendors and intern C6al stakeholders to manage upgrades, patches, and configuration changes.
- Document support procedures, known issues, and resolutions in a structured knowledge base.
- Participate in **validation and compliance activities** (e.g., GxP, 21 CFR Part 11) as required.
- Engage in **cross-training and upskilling** on new COTS platforms relevant to the life sciences domain.
- Support integration efforts between COTS systems and enterprise platforms (e.g., ERP, data warehouses).
- Experience with C6COTS various platforms like Lorenz or Data Governance Suite of product and related platform
Soft skills/other skills - To be Evaluated by Hiring Manager (To define how this will be evaluated)
Communication Skills:
Communicate effectively with internal and customer stakeholders
Communication approach: verbal, emails and instant messages
Interpersonal Skills:
Strong interpersonal skills to build and maintain productive relationships with team members
Provide constructive feedback during code reviews and be open to receiving feedback on your own code.
Problem-Solving and Analytical Thinking:
Capability to troubleshoot and resolve issues efficiently.
Analytical mindset.
Task/ Work Updates
Prior experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure DevOps.
Provides regular updates, proactive and due diligent to carry out responsibilities.
Expected Outcome
We are looking for a proactive and technically skilled **COTS Support Engineer** with 6 years of experience supporting commercial off-the-shelf (COTS) applications in the **Life Sciences domain**. The ideal candidate will have a strong foundation in application support and a keen interest in expanding their expertise across new COTS platforms used in pharmaceutical, biotech, or clinical research environments. Good experience with Lorenz (Submission Publishing System), GFAP, and supporting systems/software.
Secondary Skills to be planned Post Hiring - Training Plan
Gilead specfic application training to be planned if any