Desktop Support Technician

Job Summary: 
  

Falcon’s Creative Group is a diversified global entertainment, consumer experience, and technology enterprise that accelerates intellectual property (IP) activations concurrently across physical and digital experiences.  

Working at Falcon’s means practicing your craft among collaborative and friendly professionals. We have attracted top talent from the feature film and visual effects industries, top theme park destinations, the video game industry, and others. Our work can be experienced in theme parks, museums, zoos, aquariums, location-based entertainment venues, live events, themed restaurants, retail locations, and more! 

Falcon’s is in search of an Desktop Support Technician. This full-time role is responsible for assisting our technology team with daily tasks which include provisioning, installation/configuration, operation, and maintenance of systems hardware and software.

The Desktop Support Technician is an entry level position which will assist in supporting all technical operations of our studio. Day-to-day tasks include basic help desk support via a ticketing system supporting 70 users, quickly and effectively responding to alerts and emergencies as well as the general preparation and maintenance of critical and periphery infrastructure. The applicant will also be expected to continually learn and grow with the team.

Essential Functions: 

• Provide front line hardware and software desktop support to artists and production staff.
• Installing, configuring, testing computer hardware, operating systems, applications, and drivers.
• Setup and configure workstations for new employees, relocate and configure workstations.
• Test and troubleshoot workstation performance issues.
• Contribute to technical wiki for documentation and updating the inventory database.
• Patching and cable management.
• Escalate issues and problems to senior systems staff.
• Provision and maintain employee equipment.

Job Qualifications and Requirements: 

• Experience or certification in Windows/Mac/Linux platforms.
• Experience working with networking, switches, and routing technologies. 
• Networking theory and practice (e.g., TCP/IP, VLANs, link aggregation, routing), common network services/protocols (e.g., DNS, DHCP, SMTP, SMB, NFS)
• Common office applications (e.g., Microsoft Office/Excel, E-mail Clients)
• Firm understanding of Office equipment (e.g., printers, scanners)
• Excellent written and verbal communication skills.
• Ability to work independently, multi-task and prioritize tasks.
• Clean work ethic, strong cable management skills, strong attention to detail.
• Experience working in animation or post-production is desirable.
• Experience in the installation, configuration and troubleshooting of relevant software packages including Maya, Adobe Suite, and other industry-specific software is desirable.
• Ability to lift at least 40lbs. 
• Must possess a valid driver’s license.
• Travel may be required.
• Must be authorized to work lawfully in the United States of America.
• Will not require Falcon’s Treehouse, LLC to commence (“sponsor”) an immigration case in order to be employed (now or in the future).

About Us:

Falcon’s Beyond is a visionary entertainment and technology enterprise at the forefront of the global experience economy. The company designs, develops, engineers, and delivers immersive physical and digital experiences for leading brands, developers, and destination operators worldwide, as well as for its own portfolio of entertainment and technology concepts.

Built on an integrated experience platform, Falcon’s Beyond brings together creative development, proprietary technologies, advanced engineering, intellectual property (“IP”), and operational execution to enable the repeatable creation, deployment, and scaling of entertainment experiences across multiple formats and global locations. Learn more at falconsbeyond.com

Falcon’s Treehouse, LLC is a drug-free workplace and employment is contingent upon passing a drug screen. We are an equal employment opportunity employer dedicated to promoting an inclusive, diverse, and innovative environment for our employees. We provide all qualified applicants with employment consideration without regard to race, color, religion, sex, pregnancy, childbirth, ancestry, national origin, age, protected veteran status, marital status, genetic information, gender identity or expression, sexual orientation, disability, or any other protected status in accordance with applicable federal, state, or local laws.