Intake Clerk

Patient Liaison

Location: Margate, FL
Type: Full Time

About the Role

Our client, a well-established and growing healthcare agency, is seeking a Patient Liaison to support ongoing outreach and coordination efforts with patients, providers, and referral sources. This role plays a key part in ensuring smooth communication between patients, physicians, and facilities while maintaining exceptional service standards.

Key Responsibilities

• Make outbound calls to patients and prospective patients regarding available home health services.
• Contact doctor’s offices, nursing homes, and hospitals to gather necessary information for new and existing referrals.
• Provide accurate information to patients about their eligibility and available care options.
• Verify patient insurance details and coverage through online web portals.
• Update team spreadsheets and reports to track communication outcomes and referral progress.
• Utilize multiple software systems to identify and prioritize patients needing outreach.
• Collaborate with internal team members to ensure timely and accurate follow-up.
• Perform other related tasks that contribute to patient engagement and provider relations.

Skills and Qualifications

• Strong interpersonal and relationship-building skills.
• Excellent written and verbal communication abilities.
• Proficient computer skills, including Microsoft Office (Word, Outlook, Excel).
• Highly organized and detail-oriented.
• Self-motivated, reliable, and proactive.
• Problem-solving mindset and ability to work independently under moderate supervision.

Equal Opportunity Employer (EOE)