Division Manager Operations

Falck is a is a global emergency medical services provider originating from Denmark that services 4 states in the US including: California, Oregon, Colorado and Texas. Falck has been operating in the US since 2010 and is one of the largest private providers of emergency medical services in the country today. Our BLS and ALS services impact not only the lives of our patients, but their families and communities.

Click on the below link for a short video about what it means to join Falck!

https://vimeo.com/705480748

Position Summary:

The Divisional Manager of Operations (DM-Ops) is responsible for overseeing the daily operations within an assigned area or station(s). This role ensures that the company’s emergency medical services are provided safely, efficiently, and in full compliance with applicable regulations. The DM-Ops supports field staff, manages scheduling and logistics, and plays a key role in maintaining service quality and performance standards.

What We Offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Paid Time-Off

Responsibilities:

The DM-Ops may be assigned to any number of duties related to meeting the market and customer expectations and needs. These duties may include, but are not limited to the following:

• Oversee the day-to-day operations of ambulance crews and station activities, including staffing, scheduling, fleet coordination, and supply management.

• Act as the EMS Field Commander providing oversight, coordination, and leadership during high-acuity incidents or day-to-day operations across assigned area.

• Ensure services are delivered in accordance with company policies, clinical standards, and regulatory requirements (e.g., local EMS protocols, HIPAA, OSHA).

• Supervise EMS staff, and field supervisors, providing guidance, coaching, and performance evaluations.

• Monitor response times, unit availability, and operational KPIs to ensure high service levels and efficiency.

• Collaborate with dispatch, fleet, and logistics teams to ensure appropriate resource deployment.

• Respond to operational issues and incidents, including service disruptions, safety concerns, and personnel matters.

• Support training initiatives and onboarding of new personnel in partnership with the training department.

• Conduct field ride-alongs, station visits, and incident reviews to reinforce safety, customer service, quality care, and protocol adherence.

• Maintain effective communication with healthcare facilities, local partners, and internal stakeholders.

• Assist in budgeting, inventory control, and cost-efficiency measures for assigned operations.

• Participate in planning for special events, disaster preparedness, and operational contingency strategies.

• Assists and/ or completes additional tasks as assigned

Qualifications:

• Associate or Bachelor’s degree in Emergency Services, Healthcare Management, or a related field preferred.

• Minimum 5 years of EMS experience, with at least 2 years in a supervisory or management role.

• Strong working knowledge of EMS operations, regulations, and quality assurance practices.

• Demonstrated leadership, problem-solving, communication and organizational skills.

• Proficient in Microsoft Office, scheduling systems, and EMS reporting software.

• Ability to work flexible hours, including nights, weekends, and emergency call-ins as needed.

• Must maintain ability to be insured through company’s insurance carriers.

• Current certification as a Texas Paramedic and unrestricted authorization as a full Paramedic by the Medical Director.

• ICS 100, ICS 200, ICS 300, and ICS 400

• Completion of IS-700 a course from EMI or equivalent

• Completion of IS-800 course from EMI or equivalent

Working Conditions:

The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

• Combination of office and field work, including frequent travel between station locations.

• Exposure to emergency response environments and high-pressure situations.

• May require participation in an on-call rotation or emergency response activation.

Falck is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.

This job description is a summary of duties, it is by no means an all-inclusive list but is merely a broad guide of expected duties.