Business Development Coordinator

Falck is a is a global emergency medical services provider originating from Denmark that services 4 states in the US including: California, Colorado, Oregon and Texas. Falck has been operating in the US since 2010 and is one of the largest private providers of emergency medical services in the country today. Our BLS and ALS services impact not only the lives of our patients, but their families and communities.

Click on the below link for a short video about what it means to join Falck!

https://vimeo.com/705480748

Position Summary:

The Business Development Coordinator shall establish, develop, and enhance the reputation, influence, image, and working relationships between Falck and the target customers at assigned facilities, agencies and cities utilizing ambulance transportation. Establishing this rapport will be to ensure customer satisfaction, business retention, and the development of new business.

Compensation: Competitive Package including commission

What We Offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Paid Time-Off

Responsibilities:

1) Sales and Marketing based activities will encompass about 85% of customer contact.

• Develop new prospects and interact with existing customers to increase sales.

• Work closely with the Managing Director in identifying market conditions, contracting opportunities and the status of our current competition.

• Contact and interact with assigned customers on a regular and/or as needed basis.

• Manage, communicate, and keep a detailed accounting of all customer contact and interaction.

2) Provide marketing materials to assigned customers.

3) Serve as a liaison and as a contact point for customer concerns, complaints, or other issues important to the customer.

• Must be responsive to the customers’ needs and follow through on all aspects of the request, both written and verbal.
• Provide in-service opportunities and incentives to assigned customers on an on-going basis. (i.e., luncheons, hospital week, case managers’ month, etc.)

4) Attend scheduled department meetings and interact with team members.

5) Agency and Community based activities will encompass about 15% of customer contact.

• Represent Falck at assigned community events (i.e., chamber activities, community events, trade shows, or other special events.)

6) Contribute to team effort by accomplishing related special projects as assigned.

7) Other miscellaneous duties as assigned.

Qualifications:

• A Bachelor’s degree is preferred. Emphasis in Sales, Business or Marketing is preferred.
• Familiar with standard concepts, practices and procedures in Sales and Marketing.
• A minimum of one (1) year ambulance/healthcare experience in the private market sector is preferred.
• Ability to work independently without direct supervision.
• Ability to communicate, both orally and in writing, in a professional manner when dealing with customers, employees, and management.
• Excellent customer relations skills.
• Ability to handle multiple tasks and to prioritize their importance.

Working Conditions:

• This position is a field-based position. It requires driving to the assigned customer’s location on a continuous basis.
• Some limited travel is required.
• Must be able to work a flexible schedule based upon what the market requires, including nights and weekends.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle or feel objects, tools, or controls, reach with hands and arms, and talk or hear. The employee is frequently required to sit and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Falck is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.

This job description is a summary of duties, it is by no means an all-inclusive list but is merely a broad guide of expected duties.