Director of Business Development

Faithful Companion is a professional family owned, customer service focused company that understands that pets are truly family members. We are looking for people who are equally service minded and who comprehends the great value we have the honor to bring to the families we service. Our service model is evident in everything we do, including how we serve our Faithful Companion Team Members.

SUMMARY: As a Director of Business Development, you will play a pivotal role in driving revenue growth and building lasting relationships with clients. You will manage a portfolio of accounts, identify new business opportunities, and collaborate with internal teams to provide tailored solutions. Your mission is to ensure client satisfaction while achieving sales objectives.

DUTIES AND RESPONSIBILITIES:

• Develop and maintain relationships with key clients, including veterinarians, practice managers and regional operation managers.
• Build and nurture relationships with new and existing clients to understand their needs and goals.
• Develop and execute strategic account plans to meet or exceed sales targets.
• Identify opportunities for upselling and cross-selling products or services.
• Provide consultative sales support by presenting customized solutions and proposals.
• Act as the primary point of contact for clients, ensuring timely responses and issue resolution.
• Collaborate with marketing, product, and operations teams to ensure client success.
• Monitor market trends, competitor activities, and customer feedback to refine strategies.
• Attend and participate in industry trade shows, conferences, and networking events.
• Prepare regular reports on account performance and key metrics.
• Performs other duties as assigned.

QUALIFICATIONS:

• Bachelors degree or equivalent experience.
• MBA degree a plus.
• Animal industry experience required.
• Experience working with veterinarians preferred.
• Proven experience in sales, account management, or related roles required.
• Strong communication, negotiation, and interpersonal skills.
• Ability to analyze client needs and offer tailored solutions.
• Self-motivated, goal-oriented, and capable of working independently.
• Detail oriented mindset with a commitment to excellence in service.
• Licensed to drive in the United States and a clean driving record.
• Proficiency in CRM software and Microsoft Office Suite.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Regular travel by car to client locations throughout assigned territory.
• Primarily works in an office environment when not traveling to customer locations.
• While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.
• Must be able to sit, stand, and walk for extended periods.
• The employee must occasionally lift and/or move up to 40 pounds.
• Regular use of computer and phone required.
• May require occasional evening or weekend work to attend industry events or meet with clients.
• Specific vision abilities required by this job include: close vision; distance vision; peripheral vision; depth perception and ability to adjust focus.

FULL BENEFIT PACKAGE OFFERED:

• Company car and all travel expenses are paid.
• 401k with company match.
• Medical, dental and vision insurances.
• FSA: Dependent care and medical or HSA offered to qualifying plans.
• Company paid life insurance.
• Voluntary additional life insurance.
• Pet Insurance.
• Short term and long-term disability insurances.
• Ancillary insurances such as critical illness and accident insurances offered.
• Sick time and vacation.