What are the responsibilities and job description for the Home Care Office Assistant position at FaithCare Hawaii?
Job Title: Home Care Office Assistant
Location: Honolulu, HI (On-site, FaithCare Hawaii Home Care Office)
Employment Type: Part-time
About Us:
FaithCare Hawaii Home Care is a trusted and locally operated agency providing compassionate, high-quality, and client-centered home care services across Oahu. We are dedicated to serving our clients and caregivers with integrity, empathy, and aloha.
Position Summary:
We are seeking an organized, reliable, and proactive Home Care Office Assistant to help coordinate daily operations at our home care office. This role plays a key part in supporting client care continuity by efficiently scheduling and coordinating caregivers, managing communications, and assisting with administrative and HR tasks to keep our agency running smoothly.
Key Responsibilities:
Coordinate and maintain daily, weekly, and monthly schedules for caregivers and clients
Communicate schedule changes promptly to staff, clients, and families
Match caregivers to client needs based on skill, availability, and location
Maintain accurate documentation of client and staff schedules in the system
Answer phone calls, messages, and emails in a timely and professional manner
Support the RN Supervisor and management team with staff coordination and documentation
Assist with new hire onboarding, timesheets, and payroll reporting
Maintain organized client files and ensure all forms and care plans are up to date
Prepare reports, correspondences, and assist with billing-related data entry
Monitor client visits and follow up on missed shifts or schedule gaps
Help manage office inventory and supply orders
Uphold strict confidentiality and HIPAA compliance
Ability to utilize EVV platform and CRM for the home care agency
Qualifications:
High school diploma or equivalent (Associate degree preferred)
Experience in home care, healthcare office, or scheduling and coordinating care is REQUIRED
Excellent communication, organization, and multitasking skills
Proficiency with scheduling software, Microsoft Office, or Google Workspace
Strong attention to detail and ability to manage competing priorities
Compassionate, professional, and dependable demeanor
Benefits:
Competitive hourly pay (commensurate with experience)
Flexible schedule options
Medical/ dental/ vision if worked 30 hours/ week
401k when eligibile
PTO when eligible
Supportive and family-oriented work culture
Opportunities for growth within FaithCare Hawaii Home Care