Lead Patient Access Specialist

As part of Revenue Cycle Management, this position is responsible for creating a positive first impression of Fairview and ensuring an exceptional experience is achieved while interacting closely with patients, families, and other internal and external stakeholders in a highly organized and professional manner. This position must utilize effective interpersonal skills to gather patient demographic for a complete and accurate registration, identifies insurance, gathers benefits, communicates and collects patient's financial obligations. Individuals in this role are expected to demonstrate the Fairview commitments (Integrity, Service, Compassion, Innovation and Dignity) along with critical thinking skills, a strong work ethic and flexibility.

The schedule for this role will typically be:3:00 pm-11:30 pm / Monday- Friday

Responsibilities

• Subject matter expert for registration, insurance verification, and benefits collection in support of price transparency through patient education and collection on estimated financial responsibilities, including co-pay, deductible, and/or co-insurance.
• Review and resolve complex patient situations that require a higher degree of expertise and critical thinking and are often in collaboration with the patient, family, physician and/or other organization staff as well as external stakeholders such as the patient’s insurance company.
• Exhibit strong relationship building, organizational and diplomacy skills. Ability to prioritize and manage tasks according to established criteria in a high-volume environment.
• Aide in the training and the mentoring of new and existing staff on all aspects of the department and the broader Revenue Cycle.
• Assist with staff schedules and daily assignment of work including, but not limited to shift coverage, and quality audits.
• Document departmental workflows and participate/initiate workflow improvement activities, including but not limited to, identification of themes that present barriers to the work and conducting employee observation to understand refinement and/or automation opportunities.
• Support supervisor with other duties as assigned.
• Adhere to all compliance, regulatory requirements, department protocols and procedures. Protect patient privacy and only access information as needed to perform job duties.
• Participates in improvement efforts and initiatives that support the organizations goals and vision. Understands and Adheres to Revenue Cycle’s Escalation Policy.
• Acts as a subject matter expert for internal and external teams to troubleshoot and assist with escalations, questions, and issues
• Supports and/or completes daily work assignments for team
• Completes daily work assignment timely and accurately.
• Supports and/or completes audit/quality checks

Required

• Four or more years in healthcare revenue cycle, health insurance, OR experience in an equivalent level 2 position.
• Demonstrate the ability to perform accurately and efficiently in EPIC, Microsoft Office Suite, and other computer programs.
• Demonstrate the ability to handle and de-escalate complex accounts, problem solve and use critical thinking.
• Demonstrate the ability of multi-tasking and time management.
• Patient collections experience in a medical setting.
• Effective communication skills (both written and verbal), strong attention to detail, self-directed and a positive attitude are essential.
• Experience being the subject matter expert and demonstrated willingness to support team questions
• Ability to work independently and in a team environment

Preferred:

• Post-Secondary Education
• Previous Lead or Supervisory experience 

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.

Qualifications:

$23.15 -$32.69 / Hourly

Salary : $23 - $33