Imaging System Scheduling Coordinator II

At University of Minnesota Medical Center we continually strive to improve our patients lives by delivering superior outcomes using groundbreaking technology and treatments while balancing patients needs.  We balance the latest in technology and treatments with patient-centered care. As the core teaching hospital of the University of Minnesota Medical School, our hospital is among the most respected in the nation, providing superior health care results.

Our partnership with the University of Minnesota Medical school and University of Minnesota Physicians provides the platform to specialize in surgical techniques, breakthrough treatment and lifesaving therapies to train tomorrow's physicians. Clinical trials advance our clinical services, bringing the very newest insights to patient care.

We are conveniently located on the West Bank of the Mississippi River near downtown Minneapolis.

This position is a .6FTE (48 hours every two weeks) on the day shift. Typical work schedule is Monday through Thursday: 4 hours shifts. Friday 8 hour shift. 

Benefits: This position is eligible for benefits. This includes medical, dental, vision, HSA, PTO, 403B and much more! 

The Imaging System Scheduler Coordinator II is responsible for serving customers, providers, and clinical teams in facilitating access to system wide imaging services at the direction of the care provider. The Imaging System Scheduler Coordinator II coordinates the flow and exchange of information related to customer care activities, across multiple departments and facilities and performs scheduling coordination and other administrative functions to ensure high quality imaging services are accurately delivered.

Professionally performs imaging scheduling functions via phone and computer, accurately supporting orders from providers.

Effectively manages multiple telephone lines, providing timely and accurately support to ensure customer needs and performance standards are met.

Professionally communicates with patients and all staff on the telephone and in person. Remains at ease with callers, providing a secure and safe environment for them.

Accurately utilizes high-end imaging decision and authorization support tools.

Provides complex care coordination scheduling for multiple modalities, providers, and location schedules, accurately utilizing and documenting within all information systems.

Effectively utilizes critical thinking and expert judgment skills to resolve complex situations

Accurately navigates and translates complex service protocol tools and information to ensure appropriate services are delivered.

Proactively identifies solutions for issues that hinder service deliver, collaborating with all necessary parties to ensure optimal resolution

Proactively provides all necessary exam preparation, travel, parking, and appointment specific documents to the customer in a timely manner

Maintains working knowledge of multiple specialty services and imaging disciplines.

Actively pursues opportunities to mentor, educate and orient team members

Actively identifies and/or designs service and quality improvement initiatives

Proactively fosters and supports a culture of teamwork and collaboration and proactively participates in department problem solving and team meetings.

Required

2 to 5 years of complex clinical scheduling experience

Preferred

Associates Degree

5 to 7 years of experience scheduling and/or supporting complex services in a healthcare setting